Matt Fortin | Page 8

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit this review of your vehicle purchasing experience with Parks of Gainesville, and in particular Matt Fortin. You have certainly been through a challenging situation and we are grateful for the opportunity to help you with the new Expedition and the wonderful FIVE-STAR review. Matt sincerely enjoyed his time with you and was pleased you gave him this opportunity. We know you have many choices and we want you to know that you REALLY COUNT at Parks of Gainesville. Please do not hesitate to call or email us at any time with any concerns, issues, or needs. You can reach me at any time on my phone or via email...whatever is easiest for you. Please do not hesitate to let us know if you have any needs or wants. I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Ford Lincoln of Gainesville responded

Good Day: On behalf of all of us at Parks of Gainesville, we want to take a moment to say "Thank You" for the terrific review of Mat Fortin and Matt Chesonis. We really do appreciate your review and your comments mean a great deal to both Matt's. We are grateful. My name is Brent Russell and I literally read every review about out Dealership in order to identify opportunities to strengthen our work process and customer services. We subscribe to the concept of "Change for the BEST" - recognizing the importance of embracing change. Personally, I want to add my own thanks, just because I know your comments really mean a lot. We really do listen to you at Parks of Gainesville! Should you have any questions or need any special assistance, please feel free to call or email me at any time. You can reach me at (352) 372-4251, extension 63226 or BRussell@ParksofGainesville.com. I am at your service. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you for preparing and writing a FIVE-STAR Review of your car-buying experience at Parks of Gainesville. In particular, We are grateful you called out both Matt Fortin and Matt Chesonis in your review - both Matt's asked me to say "Thank You" from them. These reviews are very important to the Sales personnel as many prospective buyers will select the Sales Person to work with on the basis of these reviews. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our dealership in order to identify customer suggested enhancements/recommendations to our work process. We do this because we have adopted a philosophy of embracing "Change for the BEST." It is yet another way we ACTUALLY listen to our Customers. Please call or email me at any time. You can reach met on the phone at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGaineville.com. I am here to answer any questions and to SOLVE any issues or problems. Thank you for the opportunity to be of service to you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

My name is Brent Russell and I am writing this email to thank you for the FIVE-STAR Review of Parks of Gainesville. I am particularly grateful for your calling out Matt Fortin in your review - these reviews are oftentimes used by prospective buyers to select the sales person that they want to work with prior to coming to the Dealership. I review every single review, comment, or suggestion about our Dealership in order to identify opportunities to introduce customer suggested innovations/changes that will help us to serve you in a more effective and efficient manner. This is all part of a process we refer to as "Change for the BEST." We actually LISTEN to our Customers at Parks of Gainesville. Please feel free to call or email me at any time with questions or concerns. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Again, than you for your review and comments. You are helping to make a difference. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

All of us at Parks of Gainesville want to say THANK YOU for the FIVE-STAR Review of our dealership. It is a real pleasure to have the opportunity to read a review like yours...both Matt and Mario were elated with your assessment of their performance; earning the 5-Star rating was a BIG deal-they asked me to say Thank You as well. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to strengthen the way we work for our Customers. This is all part of a process we refer to as "Continuous Improvement" - we never want to settle for the status quo...instead we want to look beyond to an ever better level of performance. I am available to take phone calls or respond to emails. Simply call me at (352) 372-4251, extension 63226, or send an email to BRussell@ParksofGainesville.com. Please call or email me at any time with any questions, comments, or issues. I am here to serve you. I want to again say "Thank You" for the opportunity to be of service to you. Wishing you all the best, ALWAYS. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank You for the Five Star Review of Matt Fortin and Parks of Gainesville. We are sincerely grateful for your review and concur with the very specific comments you have shared. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to look for suggestions/observations to incorporate a customer's perspective into our evaluation and assessment process. We use this feedback to identify opportunities that can enhance the way we perform our work. We DO believe and subscribe to the concept of "continuous improvement". I particularly enjoyed your comments about Matt's knowledge and expertise associated with the different year, make, and models of F-150's. His knowledge is truly exceptional and certainly helps to establish his credibility as an exceptional sales person. In my experience, there are very few sales personnel that can even "approach" his depth of expertise. I invite you to please keep a copy of my telephone number and email address nearby in order to have an alternate to contact about your F-150. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a Dealer Rater Review of Matt Fortin and Parks of Gainesville. On behalf of the Dealership, and specifically Matt, we want to say Thank You! Your 5-Star Review means a great deal to Matt...he asked me to be sure to say thank you from him. My name is Brent Russell and I read every review, comment, or suggestion about our Dealership. I do this to identify reoccurring themes in the Customer Feedback and to look for innovations we can apply to our sales/service process to help deliver a better, more efficient experience to YOU, our most valued Client. We truly value your feedback. I sincerely appreciate your comments about Matt. I watch him work with Clients every day and he is truly an exceptional individual. Please keep my contact information handy, you can call me at (352) 372-4251, extension 63226, or you can email me at BRussell@ParksofGainesville.com. Like Matt, I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the 5-Star Review of Matt Fortin at Parks of Gainesville. I promise, you have made his day with your wonderful comments and the Review. My name is Brent Russell and I read every review, comment, and suggestion about our Dealership as a way to identify opportunities for improving our services and enhancing a Customer's experience. Personally, I am grateful for the time you took out of your busy day to share your thoughts. We really DO care and we really DO LISTEN. Please do not hesitate to call and ask for the "Guy with the Hat" - that is me - I am here to serve you. Wishing you all the BEST. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat" Parks of Gainesville (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Ford Lincoln of Gainesville responded

Hello and thank you for recognizing the services of Mr. Matt Fortin with a 5-Star Review. My name is Brent Russell and I read every review, comment, or suggestion about our Dealership in an effort to identify potential opportunities to strengthen our overall customer services. I sincerely appreciate the comments you have shared about your buying experience. Please call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com in case you are unable to reach Matt. It is my pleasure to serve you. Respectfully, Brent Russell - Director, Customer Relations _ "The Guy with the Hat" Thank you so very

Parks Ford Lincoln of Gainesville responded

Hello and thank you for giving your shopping experience with Matt Fortrin a 5-Star Experience. We sincerely appreciate your comments as we are always looking for ways to strengthen our overall performance in support of You! Should you have any questions or desire any special assistance, just give me a call at (352) 372-4251, extension 63226, or if you prefer, please send me an email at BRussell@ParksofGainesville.com. Again, thank you for the opportunity to be of service to you. It is a pleasure to be of service. Brent Russell - Director, Customer Relations - "The Guy with the Hat"