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Matt Duvall
Matt Duvall at Shottenkirk Nissan Rome

Matt Duvall

Service Director

Shottenkirk Nissan Rome

1500 Veterans Memorial Hwy NE
Rome, GA 30161

4.9
137 Reviews
4.9

137 Reviews

Write a Review

Dealership Experience

6 yrs, 3 mos

Industry Experience

6 yrs, 3 mos

Specialties & Trainings

Nissan Expert Service Advisor

137 Reviews of Matt Duvall

August 31, 2024

Dealership Rating
Employee Rating

Great Company with a great team! Jaime is a great service advisor! JT is a great GSM. Overall a great experience. More

by CALEBTFILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Jeff Gamble, Caleb Fill, Sarah-Kate Pelfrey, Seth Davis, JT Laughridge, Tillman Nowlin III, Miles Tuck

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Sep 04, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

August 23, 2024

Dealership Rating
Employee Rating

Had an appointment for oil change and rotation. Got me in quick and I was on my way! More

by DMATHIS148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua

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Aug 23, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 16, 2024

Dealership Rating
Employee Rating

Matt is always so helpful and does his best to figure out what the problem is whenever I bring my car in. More

by CJMCWHORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 01, 2024

Dealership Rating
Employee Rating

Very friendly, professional. I wouldn't take my car anywhere else. I'm driving my 4th Nissen. More

by PAMSRICH1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua , Nancy Miranda

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Aug 02, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

July 24, 2024

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Employee Rating

i was very happy with the service dept staff,3 different young men helped me at different times. joseph jackson More

by JACKSON.AUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2024

Shottenkirk Nissan Rome responded

JACKSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 24, 2024

Dealership Rating
Employee Rating

Did first oil change,great service,in and out about 1 hr.clean facility ,will be back. More

by brandon0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Jeff Gamble , Jamie Carter, Marty Sweatman

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Jul 25, 2024

Shottenkirk Nissan Rome responded

brandon, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 15, 2024

Dealership Rating
Employee Rating

I don’t like writing out reviews. I give you my score and that should suffice More

by ANNARNOLD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua , Nancy Miranda

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Jun 17, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

June 12, 2024

Dealership Rating
Employee Rating

Staff is very good and helps all they can. Very good experience. I will go back… More

by FARRAH1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: It was a lady

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Jun 13, 2024

Shottenkirk Nissan Rome responded

FARRAH, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

June 12, 2024

Dealership Rating
Employee Rating

The staff was so pleasant! I was greeted immediately. The wait was not long at all. Very satisfied with my experience. More

by PAMELALHASTINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2024

Shottenkirk Nissan Rome responded

PAMELA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

June 08, 2024

Dealership Rating
Employee Rating

It was very good experience left happy and very satisfied would recommend shottenkirk Nissan of Rome to my friends More

by MCELWEEGARY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Seth Davis , Tori Arrington, Brad McDevitt, Ephran Price, John Rutledge, Marty Sweatman

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Jun 12, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

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