Matt Clouse

Update: Even Worse Customer Service – Avoid at All Costs, Negative response. My car is sitting in the dealer since first week of September 2024/ and no any communication from dealer, if anyone can help what Negative response. My car is sitting in the dealer since first week of September 2024/ and no any communication from dealer, if anyone can help what to do in this type of situation, I will be more then happy to take suggestion. After my initial review, the dealership responded publicly, claiming they wanted to “make things right.” That was just for show. I’ve called multiple times, and they NEVER answer or follow up. It’s clear they have no intention of fixing the issue or taking responsibility. My car has been out of commission for over six months due to a recall they refuse to resolve. They won’t provide a loaner, and they don’t care that I’ve been left without a reliable vehicle. This dealership is dishonest, unprofessional, and has some of the worst customer service I’ve ever experienced. If you value your time and money, DO NOT TRUST THIS DEALERSHIP. Kia owners, be warned: their recall process is a joke, and they will leave you stranded. More

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Worst treatment in a service center I've ever experienced. I bought a brand new Kia K5. Three weeks ago from Emich Kia. It was beyond difficult to set up the appointment they do not answer their experienced. I bought a brand new Kia K5. Three weeks ago from Emich Kia. It was beyond difficult to set up the appointment they do not answer their phone in the service department when you call emich Kia if you press one for sales you'll get a human on the first or second ring if you press two for service it'll ring and ring and ring and eventually go to their message machine and you leave a message and then pretty soon you'll get a text from someone in the service department explaining to you that it's better if we text you and not talk in person. Then you have to go online and set up you have to select you have to go online and set up your own appointment through their computer system it's terrible you can't talk to a human and say hey I'd like the 2:00 or you got anything open around 8:00 or 9:00. Then I was quoted a certain price for the parts I was purchasing splash guards for my new Kia K5 and they quoted a price that was way higher than the other Kia dealerships in town and the only reason I agreed to do this is because I was starting a new relationship with a new Kia place and I thought you know I want to show them loyalty and and they'll take care of me I'll take care of them. Then I was quoted a certain amount for the entire deal splash guards are small easy to put on they take out three to five minutes there's three screws for each little splash guard and there's four splash guards. It's a simple job it takes just literally a few minutes for each wheel well. They were going to charge me an hour and a half labor for something that takes about 20 minutes so when I got there the price of the parts were way more than expected and the price for the labor was outrageous they said it would be $300 when I got there they said it was going to be $505. They were charging me $200 an hour labor and they said it was going to be an hour and a half that's $300 for labor to put on these tiny little splash guards it takes less time to do this than a dust to change your oil it's nowhere near an hour and a half they were trying to cheat me out of $505 for four tiny little plastic splash guards. Needless to say I refused that's not what they quoted me they were trying to charge me over $200 more than they quoted me and the first quote that they said when they're in the text message was $300 which I thought was way too high anyway I was being ripped off for the price of the parts and I was being ripped off on the labor and I was being ripped off on the time of the labor it was a total scam I couldn't believe it when they sell you the car they told you how much they're going to take care of you and they're going to make everything really you know a wonderful place you're one stop shopping get all your service needs done they're going to take great care of you and that's not what happened not at all I never felt so bad when I left a dealership and I did today it was horrible so needless to say when I got home I immediately called the Kia Corporation and filed a complaint and you know this is it was a horrible service were service I've ever gotten at a dealership I couldn't believe it and I actually ordered the parts at another Kia dealership across town and the parts were only $62 for the front and $62 for the back and Emich Kia was charging me $89 for the front and $89 for the back the whole thing was a rip off all the way around. If service after the sale is important to you I would not recommend Emich Kia, I felt really bad when I left the dealership I was trying to be scammed from the beginning to the end. Save yourself the trouble go somewhere else More

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Great people took 3 hours to complete the purchase. all fasits of the sale were tops all fasits of the sale were tops More

by kenneth.asbury7 Verified Customer Verified Customer

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I am so pleased with the work Saife did to show me and ultimately sell the best car I’ve ever had the pleasure of acquiring! He is an outstanding representative for Emich Kia! He had gone above and beyond ultimately sell the best car I’ve ever had the pleasure of acquiring! He is an outstanding representative for Emich Kia! He had gone above and beyond helping me master the details of this advanced vehicle! He helped get an amazing deal which I am so pleased with! Great job all round! More

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I visited 8 different dealerships and worked with as many different salespeople in my car search. Saife was far and away the best salesperson with whom I interacted. He went out of his way to find the hard different salespeople in my car search. Saife was far and away the best salesperson with whom I interacted. He went out of his way to find the hard-to-find car I was looking for. He is super knowledgable of his products, making sure I was familiar with and comfortable with all of the technology. He was very accommodating and responsive to communication, making himself available to help me when a problem arose on his day off. I would highly recommend him to anyone searching for a Kia or any car, for that matter. More

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We were very pleased with James knowledge and professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staf professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staff at Emich Kia was a very satisfying experience. More

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We came in not knowing anything about owning an EV or having a lease, and Amber helped us understand both. having a lease, and Amber helped us understand both. More

by jalenandkobesmama Verified Customer Verified Customer

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They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was great but the service dept dropped the ball hard. More

by joshhooliganoffroad Verified Customer Verified Customer

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They did not solve the problem with my car after 2 visits and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that w and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that work there were still polite and professional when doing their jobs. More

by Swilsonz60456 Verified Customer Verified Customer

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It felt a little disorganized. Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and di Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and didn’t tell me where they moved it to. More

by bgvalentine19 Verified Customer Verified Customer

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