Matt Bukowski
Matt Bukowski at Jerry's Toyota

Matt Bukowski

General Manager

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

2.6
62 Reviews

Matt has been in the auto industry since 1992 and he has been here at Jerry's since 2014. Hobbies and interests include Family, Golfing, Outdoors, Movies, and Spending time with his kids.

2.6

62 Reviews

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62 Reviews of Matt Bukowski

February 02, 2025

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Employee Rating

5 minutes ago New Today was one of the most humiliating and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw tha More

by HenryB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 03, 2025

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

Feb 03, 2025

HenryB responded

I absolutely will. It would be great if he could contact me actually. My contact information is with Jose and Matt. Happy to offer my feedback and share how this experience could impact consumers that are misled, misinformed and hurt by this particular sales tactic.

Feb 04, 2025

HenryB responded

Here is my email to Matt B. I hope receives my email and understands my concerns and frustrations. I implore customers that are ill-informed about this dealership to really understand what they may be subject to based my honest and forthright response. Hi Matt, My name is Henry , I wanted to express my deepest dissatisfaction in the way your dealership is handling the sales of its new Toyota vehicles. On Saturday, February 1st , I had appointment setup through “Chrissy” who is your AI person. I had a series of email back and forth with Chrissy to setup a on-site visit to see the car I was interested in. I wanted to go through the process to secure this vehicle so much that I even reached out to your Internet Manager Ashley Jackson to learn best way to secure the ride that fit our family needs (black carolla xse hatchback which is in transit). At no time during the exchange between Ashley and I was I informed about your internet pricing restrictions for local area residents. That was issue number one- please be open, honest and transparent to your costumers right off the bat so that it doesn’t waste anyone’s time, destroying hopes and mislead people into thinking there might be an opportunity to purchase a vehicle at the advertised price. Secondly, the language on your internet is at the very bottom of the page and should be included in an asterisk that more clearly draws the customer to the fact that you have a specific criteria for your product pricing. And the language in your disclaimer is vague and misleading because as a Maryland resident that works in the local community, I would think I am eligible for the internet pricing if that is your dealership policy. Again, my point is your site and sales tactic isn’t really demonstrating honesty and full transparency. I wish it would elaborate on being a resident of the dealership within 50 mile radius and demonstrating proof at the time of sales. Nothing stated that. Third, and this is where it really hurts the most. My children saw me get turned away by your salesperson for a car that we talked about and they really liked. We traveled 1 hour up to the dealership with the hopes of getting a new ride. I had the money, was even willing to finance and get the warranty from your dealership boosting revenue and sales for your location. I explained to Jose V. my salesperson the situation and why and my willingness to buy because of my budget and family need. He immediately turned me away once he found out my zip code was 20639. His exactly words is that I am not eligible for the internet price because I wasn’t from the local area. In my 20 years of purchasing vehicles, I have never heard of this and felt this discriminated. Because I live in another part of the state, I was not eligible for a certain advertised price! Wow! That was not even expected. I thought I was coming to a place where I would not be judged for pricing by where I lived. I asked immediately to ask to the sales manager. Matt R. came and he gave me a detailed explanation as to why he couldn’t give me the sales price. Matt by the way is awesome! He saw my kids in distress about the whole situation even with me elevating my voice over frustration that he found a nice way to make me feel valued and appreciated before leaving your dealership. But here is thing, I can’t let this go unaddressed, I didn’t sleep good the last few nights and my 10 and 7 year old who witnessed what happened were astute to the whole situation. The first thing they noticed at their young age is how discriminatory your dealership is towards “people”. My 10 year asked me if it was because of our color we were turned away, my 7 year old felt that they just didn’t like us. Both young women saw and witnessed discrimination at its finest. When Matt explained we had to live in a certain proximity to the dealership to get the price we could afford and was advertised they were so shocked that this day in age we were forced into to a higher price because we didn’t live at your local area. It’s now my duty as a father to explain to them is is not right. You are not setting the right example. Also, sir, your way of forcing an extra 1,000 for lo-jack without warning of the upcharge is not right either. That is predatory behavior on the less informed and it really should be an option and not a mandatory price. That should be really re-examined especially when there is a limited supply of vehicles and we are expecting to see increase costs to cars due to tariffs and other costs to consumers increase over the next few years. A lot of other dealers sell the product as a standalone product and not force their consumers into to. Again, this gives your dealership a bad reputation. I mean I didn’t realize it until saw your Edmond reviews when I got home after my rejection of the aforementioned advertised price. Sir, please, do take this with the most professional and respectful feedback possible. Your dealership left a bad taste in our mouths. It felt so bad that I needed to tell you my story. And I will not stop at letting others know what they can expect at this dealership until you do right by the customer. I pledged to my daughters that it’s ok to handle this situation with kindness, by telling others your story with the hope that one day we will never be discriminated against again in terms of discounted pricing because of where we live, and how misled we were about the advertised pricing. Thanks for your time and consideration of this letter. Sincerely, Henry

December 28, 2024

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Mr Bukowski and his staff were the most helpful, they truly cared about my situation and wanted to help in any way they could. If I ever need a vehicle again or if anyone I know needs a car I will absolu More

by butterflyj110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Jackson, Adam Harrow

Dec 31, 2024

Jerry's Toyota responded

Thank you for sharing your experience at our dealership with Matt and Ashley. We are so appreciative of your business!

December 04, 2024

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This is the second time my family has purchased a vehicle from Jerry's and I CANNOT recommend Matt, Sydney, and the Jerry's team enough if you are searching for a new car! In all the cars I have purchased o More

by Lindseyv02
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Harrow , Sydney Bukowski

Dec 09, 2024

Jerry's Toyota responded

We're so glad to hear that you and your family have had such wonderful experiences with Jerry's Toyota! It's fantastic to know that Matt and Sydney provided exceptional service and made your car-buying process enjoyable. We're committed to providing top-notch customer service, and we're honored to be a part of your family's automotive journey. Thank you for your continued trust and support. We look forward to serving you again in the future!

May 16, 2024

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They used to be much better before now not that great they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service More

by safi95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2024

Jerry's Toyota responded

We are sorry to read your review, if you have any questions regarding service or car washes please email or call our GM, mattb@jerrystoyota.com

April 23, 2024

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managers are worse then managers in used car dealerships, I am not sure if owner is aware of mangers shady practices, dealership not recommended at all, very, very bad experience, Salesman Lee was honest More

by fnsaikali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ray DeCastro

Apr 24, 2024

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter.

April 19, 2024

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Huge thank you to the whole Jerrys Toyota sales team. The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finis More

by Anastasia G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2024

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with our staff! We are happy to have you join our Jerry's family and look forward to assisting you with your vehicle on future visits!

January 30, 2024

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I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. More

by jteddeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Heather Wilson

Feb 02, 2024

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We will forward your review to our management team for their attention. If you would like to further discuss your experience with us, please email mattb@jerrysautogroup.com or call 410-661-5700.

September 22, 2023

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Jon Lefko and his staff are first class! Thank you for providing us opportunity and pricing that allowed us to purchase our new Limited Grand Highlander. We were able to secure an extended w More

by Norman Bates
Recommend Dealer
Yes
Sep 26, 2023

Jerry's Toyota responded

Thank you for providing such a wonderful review on your experience with Jon and our staff! It’s our pleasure to serve you and we are so happy to have you drive off in your brand new Grand Highlander! Congratulations and thank you again for choosing Jerry’s!

September 22, 2023

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Absolutely despicable human beings. Matt and his team epitomize sleazy car salesmen. His business practices are unethical and alarming. It would be wise for Toyota corporate to investig More

by JMJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ben Thompson, Adam Harrow

Sep 26, 2023

Jerry's Toyota responded

Thank you for taking the time to provide feedback on your experience with us. We apologize your experience was a less-than-stellar one. If you would like to discuss your concerns further, please reach out to me at mattb@jerrysautogroup.com or call 410-661-5700.

September 11, 2023

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I don't believe I've ever got on a business website and left a bad review until now . Read along everyone. I'm interested in buying a new 4 runner . My wife and I went to jerrys so we could test drive and More

by Joshthewelder
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jon Reiner

Sep 11, 2023

Jerry's Toyota responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (410) 661-5700 to discuss your concerns, as your satisfaction is of utmost importance to us.

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