Matt Bogacki
Matt Bogacki at Boucher Cadillac of Waukesha
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Matt Bogacki

Express Service Advisor

Boucher Cadillac of Waukesha

2145 E Moreland Blvd
Waukesha, WI 53186

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Matt Bogacki

January 21, 2025

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Employee Rating

Got charged two different prices for the same service on two different cars. Don’t like it at all More

by Z004
Service Price Transparency
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Recommend Dealer
No
Jan 22, 2025

Boucher Cadillac of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. John Kaiser Service Manager 262-754-9600

December 25, 2024

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Always a great experience, great customer service, overall great service, I have not one complaint. More

by DETRACALLAHAN
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Recommend Dealer
Yes

Other Employees Tagged: Dan Colla

Dec 30, 2024

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

December 19, 2024

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Employee Rating

Great service and hospitality is always put on display at this cadillac dealership right next to my home..!!! More

by jo
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2024

Boucher Cadillac of Waukesha responded

Thank you for choosing Boucher Cadillac of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Kaiser Service Manager 262-754-9600

October 29, 2024

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Service/parts does a great job either solving and or attempting to solve our concern More

by LANCE.PARKS2009
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Ringersma

Oct 30, 2024

Boucher Cadillac of Waukesha responded

Hi Lance – We’d like the opportunity to learn more about how we could have made your experience a 5-star one. Please feel free to reach out to our General Manager, Jim Kemp, at 262-754-9600. We look forward to hearing from you!

October 01, 2024

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Employee Rating

I really like coming to Bouchard's Cadillac but I had my Cadillac key fob done and I think they could have been more clear on the insert part so I was displeased with my key fob when I got a new one because More

by Rosalind Hargrove
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2024

Boucher Cadillac of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Kaiser Service Manager 262-754-9600

August 17, 2024

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It was a good experience thanks. I will come back, if I need to again. More

by brancha520
Service Price Transparency
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Recommend Dealer
Yes
Aug 18, 2024

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

August 01, 2024

Dealership Rating
Employee Rating

Always the best customer service, very prompt with service and very knowledgable staff. Vehicle is always washed and ready to go after service. More

by CMURRAY5
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Boucher Cadillac of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Cadillac of Waukesha. We look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

May 10, 2024

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Employee Rating

Very good overall experience with your service department and dealership in general. Car was finished promptly and even washed before being returned. The wait was pleasant and the people were all very friend More

by AMAERIALS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 10, 2024

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

April 18, 2024

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Employee Rating

I like how I am welcomed and all is smooth from start to finish. I especially like the video walthru.. More

by Mramos3135
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 21, 2024

Boucher Cadillac of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Cadillac of Waukesha! John Kaiser Service Manager 262-754-9600

February 14, 2024

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Employee Rating

REFUND FOR CRYPTO SCAM THROUGH GEARHEAD ENGINEERS Since getting involved with the Retrofx investment platform, I have never experienced such discomfort. I intended to find an additional source of More

by lynnsmith1808
Recommend Dealer
Yes
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