Matt Bigelow

They did not disclosed the accurate mileage to me until when I arrived to sign papers. I was not happy. They gave me 10 oil changes free to make up for it. They were very patient with me 🤔 but they could when I arrived to sign papers. I was not happy. They gave me 10 oil changes free to make up for it. They were very patient with me 🤔 but they could not match my warranty coverage that another dealer in Wisconsin gave me for longer miles and years. Oh well maybe next time 😉 More

by matthew.eichman Verified Customer Verified Customer

Report | Print

I will not be using Laird Noller again. They were not transparent about what documents I was signing. They were not kind or respectful during the transaction. They were not transparent about what documents I was signing. They were not kind or respectful during the transaction. More

by struble_elisebeth Verified Customer Verified Customer

Report | Print

This was the worst experience we have ever had with purchasing a car in all of the years we have owned cars. The price of the car was listed online at $19,445 this was on their website and cars.com. Ho purchasing a car in all of the years we have owned cars. The price of the car was listed online at $19,445 this was on their website and cars.com. However, since we were planning to use our own financing, they bumped the price up another $1k. While trying to make the deal, we were shown other financing options, had we taken that option, then the price of the car would be lowered by $1k. They kept saying that their interest rates were lower than our outside financing. We declined them on the first option. When we got into the financing office, the financial person showed us a sheet with our credit union rates, they said that the dealership credit union was lower than ours. We finally caved in and decided to go with their financing. Then, our used car was out of warranty, and he offered us a service contract. We kept saying no. He went on and on. It was like we said no several times. It was annoying. We agreed to the service contract, because it wouldn't raise our monthly payments. These people will not take no for an answer. It took us the 6 hours to get this deal through with. When we got home we looked at the papers and discovered the service contract was $4,000. We were astonished! There was nothing said about how much this was going to be. We wanted it off right away. We contacted the agency and we met with the financial person, waiting 1 hour before he decided to show up. He said that the $4,000 would be taken off of the price of the car. It's been two weeks, and it is still not off. We bought our previous car from Laird Noller and did not encounter any problems, but this time it was terrible. I would not recommend going here for a used car. The salesman was nice, but finance guy was not. More

Report | Print

Couldn’t have asked for a more transparent and easy car buying experience! 10/10 would recommend if your looking for an easy and transparent process! buying experience! 10/10 would recommend if your looking for an easy and transparent process! More

by kujayhawksgirl Verified Customer Verified Customer

Report | Print

It was easy to set up an appointment for an oil change and they were quick and reliable and they were quick and reliable More

by kitschensyngk Verified Customer Verified Customer

Report | Print

I loved my experience, it was fast easy and everyone did there part to put me in a car that I wanted to be in l, I even got into a newer car then I expected overall great experience would buy from again in there part to put me in a car that I wanted to be in l, I even got into a newer car then I expected overall great experience would buy from again in the future. More

by ryunalex2005 Verified Customer Verified Customer

Report | Print

There is no better place or team than Laird Noller Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed to, addressed and taken care of. I felt comfortable and everything was clearly explained to me. I know I made the right choice going to Laird Noller and I know that I am safe and secure with the repairs on my car. I will gladly go there for ALL of my routine maintenance as well. More

by doreme311 Verified Customer Verified Customer

Report | Print

Love the experience! Helped me with getting to know my new vehicle and made the process super easy! Helped me with getting to know my new vehicle and made the process super easy! More

Report | Print

I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

Report | Print

I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

Report | Print