Matt Beckmann

I have been going back and forth because your service department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I had a flat tire while driving in heavy snow on January. After that, vibrations are felt whenever I go above 60mph. I went back and ask them to check it one more time. The Service advisor said it’s because of the tire pressures of my car and they have fixed it. But still the vibrations are there after they said they fixed my tire pressures. I went back again and Alex, another service advisor said they need to change the rim because it’s bent and it’s causing the vibrations. I agreed and they changed it. But still, the vibrations were not fixed! So I went to Goodyear for inspection and they told me it’s because of the left wheel bearing. So I have made an appointment yesterday for a change in the wheel bearing of my car. I was asked to pay $738 for it. No breakdown was given so I thought it’s because of the price of the wheel bearing so I agreed to it but upon checking my invoice it was the labor fee that made it so expensive. The wheel bearing costs $174.75 and the labor fee is $508! That is ridiculous especially when I asked the reason why and they said it’s because it took them 3 hours to do it! When I specifically told them what is the problem and what needed to be replaced before dropping off my car in the dealership. More

Report | Print

I don't think that their title people know what they are doing. Also they don't want to honor warranty's. doing. Also they don't want to honor warranty's. More

Report | Print

Went in two weeks ago, was told part would be ordered and I'd be in and out, no problem. Two weeks later, not one single word, nor return calls. I would absolutely avoid not just this dealdership, service d I'd be in and out, no problem. Two weeks later, not one single word, nor return calls. I would absolutely avoid not just this dealdership, service department, but Mile One Heritage in general. Nothing but one headache after another. More

Report | Print

Everyone at Heritage Volkswagen Parkville was great! We were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and would highly recommend anyone wanting to purchase a vehicle to stop by this dealership! More

Report | Print

This is our third VW from this dealer and I will use them again. Sales & service are exceptional. I have come to rely on and trust the people with whom I have worked. They are great!!! again. Sales & service are exceptional. I have come to rely on and trust the people with whom I have worked. They are great!!! More

Report | Print

Great service. Fast and straightforward service. The service was completed in the estimated time. Vehicle returned cleaned and good to go. I strongly recommend this shop service was completed in the estimated time. Vehicle returned cleaned and good to go. I strongly recommend this shop More

Report | Print

Everyone At Heritage and Parkville are wonderful the service is great and you won’t be disappointed you’ll leave out it is :-).I would recommend anybody to get a car from volts wagon heritage in Parkvil service is great and you won’t be disappointed you’ll leave out it is :-).I would recommend anybody to get a car from volts wagon heritage in Parkville. More

Report | Print

1 thing ruined a great experience! Everything was going well, appointment made, car dropped off, name in the system nothing else needed, maintenance performed in a timely manner, and th Everything was going well, appointment made, car dropped off, name in the system nothing else needed, maintenance performed in a timely manner, and then I presented a coupon sent by the dealership and was not allowed to use it citing I had not given it to them prior to the ticket being processed! I had not paid at this point and was very disappointed that the coupon could not be applied More

Report | Print

Excellent Service and clean and nice dealership and Quality cars and nice sales man and women also A great car #Warranty and Volkswagen has good car ratings Service and clean and nice dealership and Quality cars and nice sales man and women also A great car #Warranty and Volkswagen has good car ratings More

Report | Print

Extremely well worth the trip. Sales representative was extremely pleasant helpful yet not pushing the hard sale that you find with many other dealerships I encountered. Would like Sales representative was extremely pleasant helpful yet not pushing the hard sale that you find with many other dealerships I encountered. Would like to say this is going to be my 1st and last stop from now on when buying vehicles. Ask for Herb Randolf, hes the best. He worked extremely hard until we had the price that was right for us. Hands down the best representative that Ive ever worked with. More

Report | Print