Matt Alokozai

I recently completed a lease buyout at Fremont Toyota on October 29, 2025, for my 2025 Prius Plug-in Prime. During final document signing, I was informed for the first time that purchasing an add-on item (m October 29, 2025, for my 2025 Prius Plug-in Prime. During final document signing, I was informed for the first time that purchasing an add-on item (minimum $500) was mandatory “in lieu of an administrative service fee.” This requirement was never disclosed upfront. Under time pressure, I selected the SafeLink package for $499. The next day, I contacted finance representative NH requesting to switch to the ForeverStart battery package at the same price. He refused, citing that SafeLink was “permanent and irreversible”—an explanation that seems technically questionable. Sales representative Matt Alokozai attempted to help but was unsuccessful. I left voicemails for Finance Director Lisa Banks without response. After three weeks, I sent a detailed email explaining the situation. Ms. Banks responded promptly with a sincere apology, explaining she never received my voicemail. She immediately resolved the issue by allowing me to keep SafeLink and providing ForeverStart at no additional charge. Her professionalism and commitment to customer satisfaction turned a frustrating experience into a positive resolution. I appreciate her responsiveness and hope the dealership implements better upfront disclosure of mandatory charges in future transactions.​​​​​​​​​​​​​​​​ More

by JOHNSONCHIANG Verified Customer Verified Customer

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Salesman Matt was extremely helpful and nice. He even helped with distracting my young son to give me time with paperwork. Overall I would recommend your dealership to anyone, and I am very happy He even helped with distracting my young son to give me time with paperwork. Overall I would recommend your dealership to anyone, and I am very happy with my vehicle purchase. More

by GJULIA303 Verified Customer Verified Customer

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Great customer service and very helpful and very knowledgeable and friendly. My son and I are both happy with your service knowledgeable and friendly. My son and I are both happy with your service More

by MERYLIN21 Verified Customer Verified Customer

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Kenneth E. was great to work with. He sold me a car at a reasonable price and even came in on his day off to deliver the vehicle. He made sure to get the second was great to work with. He sold me a car at a reasonable price and even came in on his day off to deliver the vehicle. He made sure to get the second set of keys to me. The finance manager, Mike, was very transparent. I did not feel pressured into purchasing anything extra for the car. He explained the options to me and let me decide. More

by AMY LUU Verified Customer Verified Customer

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Bilal,Monty,Ti, Donnie and especially Walt were awesome at got my baby up and running again. Thanks at got my baby up and running again. Thanks More

by jraara5377 Verified Customer Verified Customer

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It’s has been a pleasure to do a business with the do business with a freeman Toyota business with a freeman Toyota More

by ahmedalsaeed82 Verified Customer Verified Customer

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I would like to say thanks to Pat O’ Brien because Hes doing an excellent job for my car. Im happy to have him. doing an excellent job for my car. Im happy to have him. More

by gloriaarcangel Verified Customer Verified Customer

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Treated with courtesy and respect during the entire negotiation and purchase process. This includes the product specialist and the financial services associate. negotiation and purchase process. This includes the product specialist and the financial services associate. More

by LEE3M Verified Customer Verified Customer

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Not happy we forced to get the car extended warranty even i said no many times.. i will not recommend toyota fremont to my family and friends... i said no many times.. i will not recommend toyota fremont to my family and friends... More

by RONALDCABRITO Verified Customer Verified Customer

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Every things was Excellent and I have been treated very well and in a freandly manner well and in a freandly manner More

by mas.jourablou Verified Customer Verified Customer

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