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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 62

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

October 06, 2022

Dealership Rating

Employee Rating

The service department is always great! Been coming here for years and would not go anywhere else! Been coming here for years and would not go anywhere else! More

by acro

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

Oct 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy the service department could assist you and provide you with outstanding service.

October 05, 2022

Dealership Rating

Employee Rating

Fast and easy maintenance. New video systems shows underneath car. Mechanic will walk through inspection New video systems shows underneath car. Mechanic will walk through inspection More

by KENNETH_NOGA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Ciarra Arias

Oct 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review!

October 04, 2022

Dealership Rating

Employee Rating

I had a pleasant experience at the dealership, the service advisor suggested updates my car was due for and I chose the things that I thought were most important. The service was done while I waited i service advisor suggested updates my car was due for and I chose the things that I thought were most important. The service was done while I waited in their comfortable waiting room with free coffee! More

by 19ridgeline

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 05, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It sounds like our team was able to assist you and make your experience a memorable one. We look forward to working with you again in the future!

October 04, 2022

Dealership Rating

Employee Rating

Always the best service ! Everyone is super nice and helpful. Matt was really great. Thank you so much Everyone is super nice and helpful. Matt was really great. Thank you so much More

by vicalam91

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jaime GarciaMuniz, Jason Gasiunas

Oct 05, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 30, 2022

Dealership Rating

Employee Rating

Super friendly and helpful with a complex situation the needed to be resolved to fix a mistake made by an independent repair shop. needed to be resolved to fix a mistake made by an independent repair shop. More

by jesseluninpack

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 03, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 29, 2022

Dealership Rating

Employee Rating

Trying to schedule a service appt was a nightmare. If you have a question or want to voice your concerns, no one gets back to you. If you have a question or want to voice your concerns, no one gets back to you. More

by donnanguyen

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Oct 04, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

September 27, 2022

Dealership Rating

Employee Rating

They got me in and out in the time promised. Work needed was completed as described. Work needed was completed as described. More

by woods94

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas

Sep 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you.

September 25, 2022

Dealership Rating

Employee Rating

This dealership is always treated me very well when I visited them. I always recommend my friends to Toyato. visited them. I always recommend my friends to Toyato. More

by BRISSETTLYN7

Verified Customer

Customer Service

Recommend Dealer

Yes

Sep 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 25, 2022

Dealership Rating

Employee Rating

Thomas is excelent. i make sure to get him each time i bring in my truck. i make sure to get him each time i bring in my truck. More

by RORYCARNAHAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Sep 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2022

Dealership Rating

Employee Rating

Very disappointed in DCH Toyota lately, they aren’t checking out the work they’ve done and after 3 different visit they “fixed” something i had to return to have something else fixed or adjusted! Serv checking out the work they’ve done and after 3 different visit they “fixed” something i had to return to have something else fixed or adjusted! Service dept. needs to check their work and make sure EVERYTHING is working! More

by littlehog1108

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Melissa Tyler

Sep 23, 2022 -

littlehog1108 responded

I recently was called to come pick up my car it was “ready”. I go there, no car! I walked around the entire building!!! No car!!! I went back inside to ask where my car was because usually it us driven up and waiting for you! Well not this time! It was located ( even the service person couldn’t find it) Eventually across the street in another parking lot behind the building!! Come on people!!! Follow through with the job! If you don’t like your job leave it! We pay good hard earned money and expect excellent results!

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