Mathew Rivera | Page 24

Very impressed by the customer from start to finish of my time there. Thought the video of service was a great addition. time there. Thought the video of service was a great addition. More

by PENGUINJFR Verified Customer Verified Customer

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First of all I would like to thank the service department and especially Keith for following up with my bumper repair. Everyone was so very professional. The repair came out very good. Thank you DCH ! Albert and especially Keith for following up with my bumper repair. Everyone was so very professional. The repair came out very good. Thank you DCH ! Albert Walag More

by AWALAG Verified Customer Verified Customer

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I been having my car serviced at your dealership for years. One thing I don't like is that there is never an opportunity to speak to the mechanic who did the service on my car. While the service reps ca years. One thing I don't like is that there is never an opportunity to speak to the mechanic who did the service on my car. While the service reps can be quite knowledgeable about my car, I had a few of them in the past who seem less than qualified to answer my concerns. I suggest that, outside of routine maintenance, the mechanic who diagnosed any problems be there at the end of the visit in case the customer has any questions. It seems to me having a service rep as an intermediate between the mechanic and the customer can sometimes add an extra layer of complexity that leaves the customer less informed about their service. More

by PERUVIANUS Verified Customer Verified Customer

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Very considerate all around. They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments com They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments coming up that can be done a few days earli Friendly and cheerful. More

by maryjoross Verified Customer Verified Customer

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Very nice and professional treatment, very organized, clean and neat environment. Everybody’s friendly and accommodating. Thank you Mr. Rivera for taking care of my free oil change and thank you for not clean and neat environment. Everybody’s friendly and accommodating. Thank you Mr. Rivera for taking care of my free oil change and thank you for not even charging me for the tires rotation. More

by SPETROPOULOS Verified Customer Verified Customer

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The GM did not keep firm apptmts to meet with me. ....did not pay $ 25 for a test drive, as promised....Cheap!!.. ....did not pay $ 25 for a test drive, as promised....Cheap!!.. More

by SVDALPHA Verified Customer Verified Customer

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This is one of the best Toyota dealerships in the country. My 1998 LC has issues about once a year, Tom Haskett gets the work done somehow!!! and Lauren his back up!!! country. My 1998 LC has issues about once a year, Tom Haskett gets the work done somehow!!! and Lauren his back up!!! More

by robindintiman Verified Customer Verified Customer

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A big Thanks to the Service Manager at Wappingers Falls Toyota! His help and understanding of the situation has been greatly appreciated. Toyota! His help and understanding of the situation has been greatly appreciated. More

by Renata.wild Verified Customer Verified Customer

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Best in town. Best people to work with Jason my salesman was very helpful with everything setting up my radio my setup my phone to work with the car. Jason was fan Best people to work with Jason my salesman was very helpful with everything setting up my radio my setup my phone to work with the car. Jason was fantastic with my rav4 prime thank you More

by DCSTANG Verified Customer Verified Customer

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Always helpful, friendly and honest. Matt is always a pleasure to deal with and super helpful. Matt is always a pleasure to deal with and super helpful. More

by MARIA.GUIDO Verified Customer Verified Customer

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