Mateo Riz

We found the right used vehicle for us. The service department addressed and fixed a brake issue we found on the test drive. We agreed on a price. Then the nightmare began. Next day, we bro The service department addressed and fixed a brake issue we found on the test drive. We agreed on a price. Then the nightmare began. Next day, we brought the certified check for agreed price. Salesperson was apathetic, slow and it took about 3 hours to complete the transaction. We paid them the registration and sales tax so they could register the vehicle for us. The lies began when the temp plate expired i.e., salesman - “the DMV wants it sent FedEx” but if I called and spoke to the receptionist she said “the courier hasn’t gotten to yours yet”. The truth was they do have a real, live person going to the DMV. The salesman told us “it’s ok to drive on expired temp plates, you have a 7 day grace period.” We called DMV, not true. It turns out, after the temp plate expired, the required VIN number inspection by police had not been done. Registration would have been impossible without this. Now we have a vehicle at home that we can’t drive to the VIN inspection. The dealer gave us a dealer plate in order to drive legally. Next, we noticed in our paperwork no copy of the limited warranty. State law requires it and it is effective when the copy is in hand. We were told varying versions of lies but miraculously a few days before the warranty expired, we got a copy! I would not recommend this dealership for a scooter! It felt like they delayed in order to let the warranty expire. Fortunately, our mechanic has gone through the vehicle and finds it to be sound. We eventually received plates and registration close to 60 days after purchase. It was a terrible experience. More

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Worst dealership experience you could imagine. They make mistakes, don’t register vehicles properly and the. Take weeks to get back to customers. By far the worst customer experience I’ve ever had They make mistakes, don’t register vehicles properly and the. Take weeks to get back to customers. By far the worst customer experience I’ve ever had with any industry. Do not give them your business it will be the worst investment you can make More

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Sorry to say that I had a most upsetting time dealing with this place.. customer service leaves much to be desired! with this place.. customer service leaves much to be desired! More

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They screwed up my registration!!! for 6 months we had pay on a loan for car we couldn't drive!!! Finally had to get my tax money , and registration fees from them and go to RI DMV without an appointment pay on a loan for car we couldn't drive!!! Finally had to get my tax money , and registration fees from them and go to RI DMV without an appointment to straighten out thier mess. No compensation whatsoever including runner fees. Took 2 days at DMV. I am disabled because of bulging disks and Arthritis the pain was incredible. Avoid at all cost More

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Dirty illegal finance scams. Do not shop here. They ruin your credit by running it many times, then lie about financing to just get you to sign the paperwork at a higher APR with a different credit uni ruin your credit by running it many times, then lie about financing to just get you to sign the paperwork at a higher APR with a different credit union. More

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No one picks up or calls you back I lost my car just weeks after buying it due to a flash flood that went through my garage. I've been waiting for over 3 months for the check from my I lost my car just weeks after buying it due to a flash flood that went through my garage. I've been waiting for over 3 months for the check from my cancelled dealer warranty which I need to pay off the last of that loan. My bank and I keep calling, but no one picks up and no one calls back. It's about to permanently affect my credit and still no one calls back. I bought my replacement car with them too. Silly of me I guess. Definitely not going back again and I would warn people to be wary of this place's financial team and managers. The rest of the team seems nice, but at the end of they day this dealership doesn't have your back. They are happy to take your money, but not at all good at helping you once they have it. Don't expect prompt service from them unless you haven't given them your money yet. More

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Dave took great care of us and his enthusiasm and attention to detail made the experience perfect! Thank you for helping me get my dream car! attention to detail made the experience perfect! Thank you for helping me get my dream car! More

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This is the second time I’m buying from First Hyundai and I absolutely love the service and my car! The team was knowledgeable, patient (I ask a lot of questions) and efficient! I felt heard and valued as a I absolutely love the service and my car! The team was knowledgeable, patient (I ask a lot of questions) and efficient! I felt heard and valued as a customer. The team worked diligently to make sure I was satisfied with my purchase all while making sure the process was done in a timely manner. I would absolutely recommend First Hyundai! More

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Dealership staff is very courteous. Provides full details regarding vehicle and available options and pricing. Has excellent benefits for vehicle maintenance. Closing was fast easy and no surprises. Will al regarding vehicle and available options and pricing. Has excellent benefits for vehicle maintenance. Closing was fast easy and no surprises. Will always by my Hyundai from Fist Hyundai Attleboro More

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As always Lia my advisor was super helpful when my Veracruz broke down. She kept in touch with me during the entire repair process. Lia & First Hyundai took a very stressful situation and totally put Veracruz broke down. She kept in touch with me during the entire repair process. Lia & First Hyundai took a very stressful situation and totally put me at ease! Thank you! More

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