Mateen Sen
Mateen Sen at BMW of Orland Park
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Mateen Sen

Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
25 Reviews
4.4

25 Reviews

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25 Reviews of Mateen Sen

December 09, 2024

Dealership Rating
Employee Rating

My service was excellent. The wait time was as I was told. Nice waiting area. More

by FUESEL1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Dec 09, 2024

BMW of Orland Park responded

Reviews like this one make our day! Thanks from the BMW of Orland Park team.

December 05, 2024

Dealership Rating
Employee Rating

Service was good but slow. Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara fo More

by RGOBCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bugajski, Marc Boomsma

Dec 09, 2024

BMW of Orland Park responded

Thank you for sharing your experience. It's concerning to hear about the issues with both vehicles and the service delays you've encountered. We strive for efficient and transparent service, so I apologize if we fell short in this instance. If you'd like to discuss these matters further or need assistance, please feel free to reach out directly at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

November 16, 2024

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Employee Rating

Simply splendid and very courteous. I am specially impressed by Mr. Mateen’s , help in purchasing the car and his knowledge about BMW .. More

by naseerglinks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph DiGiovanni

Nov 18, 2024

BMW of Orland Park responded

We're delighted to hear that Mr. Mateen provided such knowledgeable and courteous service during your car purchase at BMW of Orland Park! Thank you for sharing this wonderful feedback with us.

October 30, 2024

Dealership Rating
Employee Rating

Great Experiences - Everyone was helpful & kind Meteen was awesome from start to finish. He kept in touch with us ever step of the way & found the car with feature that we were looking for. This was our More

by RWEISSENHOFER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt

Oct 31, 2024

BMW of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that Meteen and the team at BMW of Orland Park provided such excellent service. We look forward to assisting you again in the future!

October 22, 2024

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Employee Rating

My experience with BMW was truly an amazing deal and I received all the technical support I needed. More

by AELLIOTMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett

Oct 23, 2024

BMW of Orland Park responded

We're so glad our team could assist you and get you a great deal! Thank you for choosing BMW of Orland Park. Safe travels!

October 14, 2024

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Employee Rating

The salesperson Peter was very friendly and helpful. He worked with me to get the vehicle that I wanted More

by sharonwilliams881
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

BMW of Orland Park responded

Sharon, we're delighted to hear that Peter provided you with friendly and helpful service at BMW of Orland Park. Enjoy your new vehicle!

October 07, 2024

Dealership Rating
Employee Rating

I did not bring my car in for service this now the fifth time I have had to tell you that you have me mixed up with someone else More

by ken@criticalpiping.com
Service Communication
Recommend Dealer
No
Oct 16, 2024

BMW of Orland Park responded

We apologize for the confusion regarding your service records. Thank you for your patience in bringing this to our attention. We’ll make sure to correct this issue and ensure your information is accurate moving forward. If there’s anything else we can assist you with, please let us know! Best Wishes, BMW Of Orland Park

September 21, 2024

Dealership Rating
Employee Rating

Mateen was fantastic to work with. Extremely knowledgeable and great communication. He was willing to go that extra mile for us. We will definitely buy from him again. The whole exp More

by davedykstra525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alvin Crowder

Sep 23, 2024

BMW of Orland Park responded

Thank you for sharing your positive experience! We're delighted to hear that Mateen provided exceptional service at BMW of Orland Park. We look forward to assisting you again in the future!

March 19, 2024

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Employee Rating

Tony was very helpful he answered All the questions that we had asked and he was very knowledgeable More

by Aznoful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush, Mark Bugajski

Mar 19, 2024

BMW of Orland Park responded

We are happy to hear that Tony was helpful and ensured to answer all of your questions. Thanks for sharing with BMW of Orland Park and leaving us a five-star review!

March 14, 2024

Dealership Rating
Employee Rating

Mateen has been very helpful in our decision as to which vehicle to choose. He laid out options and scenarios that guided our decisions. Mateen was open to questions, he provided clear answers and has kept More

by Bryan
Recommend Dealer
Yes

Other Employees Tagged: Mark Bugajski, Matt McCormack

Mar 14, 2024

BMW of Orland Park responded

Bryan, it's great to know that Mateen was able to assist you in making an informed decision at BMW of Orland Park. We appreciate your recommendation and are glad that you left feeling happy and content!

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