Massimo Stecchi

I recently purchased a vehicle from Mazda of New Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the sale. On the positive side, the pricing for the new vehicles was very competitive, and the financing department manager was incredibly helpful in making the financing process smooth and easy. I appreciated how well everything went during the purchase. However, the service after the sale has been a major letdown. I've had multiple follow-up appointments for my car, and each one has been rescheduled at the last minute, often with no regard for my own work schedule. This has caused me to lose valuable time and days off work. Despite expressing my frustrations, all the sales representative could do was apologize and claim there was nothing they could do to help. It's disappointing that once the sale is complete, customer service seems to fall by the wayside. While I’m happy with my car, I can’t say the same for the after-sales experience. I hope Mazda of New Rochelle can improve their customer service to ensure a better experience for future buyers. More

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Great service and great sales team . The team was helpful. And they all worked together to get you on time out of the dealership The team was helpful. And they all worked together to get you on time out of the dealership More

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Massimo and the team at New rochelle Mazda went out of their way to help me get my new CX-90. The team stayed late and helped me seal the deal in time for a family trip. No price gouging or unnece their way to help me get my new CX-90. The team stayed late and helped me seal the deal in time for a family trip. No price gouging or unnecessary haggling. More

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Very good customer service, they do the best for you to be happy, and I like Mazda vehicles be happy, and I like Mazda vehicles More

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Pretty quick & smooth transaction. Massimo answered all of my questions & went above & beyond to find the car that I wanted. Naim was great as well going over all of the numbers with m Massimo answered all of my questions & went above & beyond to find the car that I wanted. Naim was great as well going over all of the numbers with me. He wasn't pushy & worked with my budget. Mariah assisted Naim & she was good, also. Overall it was a great experience and I was happy with the vehicle I chose. Thank you guys, again! More

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Massimo, my sales Rep was very knowledgeable and polite. I went to Mazda for my Lease return and ended up getting into a new lease CX-30 for a better price than my previous one. I went to Mazda for my Lease return and ended up getting into a new lease CX-30 for a better price than my previous one. More

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The transaction went so smooth. I surely recommend Mazda New Rochelle. Thank you so much! I surely recommend Mazda New Rochelle. Thank you so much! More

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Massimo was the best. He didn’t push I told him everything I wanted at the price I wanted to pay and he delivered. He didn’t push I told him everything I wanted at the price I wanted to pay and he delivered. More

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I had a very good experience from the moment I walked in to purchase this SUV for my wife’s upcoming birthday. I originally planned on buying a pre owned 2023 Mazda CX-9. The whole process took a week but I to purchase this SUV for my wife’s upcoming birthday. I originally planned on buying a pre owned 2023 Mazda CX-9. The whole process took a week but I am thoroughly satisfied with the final purchase of a brand new 2024 Mazda CX-90. The salesman, Massimo Stecchi, was able to convince me to make the switch. He was very courteous and professional all the way. He even sent someone to pick me up from home on the delivery day. To be honest, I would not have purchased the vehicle if not for him. More

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Knows how to treat customers, willing to work with you, took the time to answer questions took the time to answer questions More

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