Mason Bryan

I’ve purchased my cars here for 25 years, that speaks volumes and would again volumes and would again More

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Everyone was very pleasant and knowledgeable. The environment was very welcoming. I left feeling like part of the BMW family. Will definitely continue business with Yark BMW of Toledo!! The environment was very welcoming. I left feeling like part of the BMW family. Will definitely continue business with Yark BMW of Toledo!! More

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I am filing a complaint due in regards to buying a used car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Be car from BMW of Toledo. I am a resident of New York State and drove to Ohio (approximately a 10-12 hour drive) in order to pick up a used Mercedes Benz AMG GT53 from the dealership. After being pre-approved for the car and submitting all of the information to the dealership via phone. I received a car different from what was listed on the advertisement. I purchased the car for $91,999 and was told this vehicle was priced to sell based on the equipment installed/options on the car and the market in the surrounding area. After I agreed and make the trip to Toledo, I picked up the car in which they listed has Burmester High-End 3D Surround Sound System and Wheels: 19 Black AMG Twin 5-Spoke. The price of the Burmester HIGH-END upgrade is $4,550 and the AMG rims advertised in the pictures are $4,150. However, the car does not have the HIGH END sound upgrade, just the standard. I called Mercedes and provided the VIN and was told that there is no HIGH END upgrade package on the car. Additionally, after I drove home (again for 10-12 hours), I learned very quick the rims were NOT Mercedes AMG RIMS. They were aftermarket rims set on the car to "appear" has if they were the AMG rims. There is NO AMG branding on the rims, and I went to Mercedes to confirm that these are not original rims created by Mercedes. After showing serious intent, after purchasing the car, after returning home. The General Manager of BMW of Toledo offered me $250 to help "offset" the false advertisement, which would have actually added $8,000-$10,000 to my vehicles value, but is in fact not included but SOLD as if it was. Originally, there excuse was we are a BMW dealership and not very knowledgeable on Mercedes vehicles. We simply enter the VIN into a system to check what it is on it... They responded "the used car was listed with the with the after market wheels which are visible in the pictures online" but literally in the ad it states Wheels: 19 Black AMG Twin 5-Spoke and additionally, they used aftermarket wheels that look like the original.... they also told me to get a lawyer, so now I am BE AWARE of all dealerships, regardless if they are flagships or not... The people behind these desks will put the reputation of prestigious brands on the line in order to take your hard earn dollars! Feel free to contact me for more info on my experience, I have everything recorded in great detail since I am working on taking legal action... $250 credit for false advertising $8,000-$10,000 worth of options, sad... They really need to consider who this general manager is running the dealership More

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Easy going, thorough, and helpful. As a first time buyer, I had an overall good experience. As a first time buyer, I had an overall good experience. More

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Had a great experience with customer service at Yark BMW. Steve Messinger was awesome on helping with all my questions and the whole process of purchasing my car. Steve Messinger was awesome on helping with all my questions and the whole process of purchasing my car. More

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Loved Sammy’s humor, they are a great bunch of people! I would not hesitate to buy another vehicle from them! I highly recommend them! would not hesitate to buy another vehicle from them! I highly recommend them! More

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Dan and Mason were really easy to work with, purchased all the way in FL and with the combination of E-singing and they’re prompt responses it was a breeze. Hopefully we can do more business in the future all the way in FL and with the combination of E-singing and they’re prompt responses it was a breeze. Hopefully we can do more business in the future, thanks guys. More

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It is always a pleasure to work with Steve Messenger at Yark BMW when we are ready for a new vehicle. Steve listens well and helps us get exactly the car we want. Further the dealership is friendly and ver Yark BMW when we are ready for a new vehicle. Steve listens well and helps us get exactly the car we want. Further the dealership is friendly and very helpful when it is time for vehicle service. I have no complaints with my experiences there! More

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When my local dealer couldn't guarantee an allocation for a new F87 M2 Competition, I started looking for a car that matched my specs. I found one, located 9 hours away at BMW of Toledo that checked all the a new F87 M2 Competition, I started looking for a car that matched my specs. I found one, located 9 hours away at BMW of Toledo that checked all the boxes: the right options, a reasonable price, a Certified Pre-Owned. The salesperson (Steve, or "Kiz" as the rest of the staff called him) was quick with the responses via text or email and gave me a good price for the vehicle I was looking to trade. Within 48 hours, I set off and drove from Lewes, Delaware all the way to Toledo, OH (590 miles one-way) to buy the car and then turn around to head home. Total time on the road was about 22 hours, but well worth it - amazing car, great purchase experience, very accommodating, and did their best to get me back on the road as quickly as possible. Highly recommended. More

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Credit authorization should of been done up front. I had 30 min and it took an hour plus. They could of pre approved this. Word. 30 min and it took an hour plus. They could of pre approved this. Word. More

by KEN93 Verified Customer Verified Customer

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