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Mary McClain
Mary McClain at Orr Chevrolet of Fort Smith
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Mary McClain

Service Customer Care

Orr Chevrolet of Fort Smith

6500 Autopark Dr
Fort Smith, AR 72908

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4.7
103 Reviews

I'm Mary McClain and I'm a 1988 graduate of Caney Valley High in Ramona, OK. I've been in the automotive business for 22 years and I love it because of the customer service. I get to meet new people and help them with their needs. I'm a friendly person and I love what I do here at Orr Auto Park. I love the people I work with. They are family to me. Most of all, my husband for 28 years and my 2 children. My free time is devoted to my precious grand daughter, Harmony , and my grandson Wyatt . I enjoy life

Dealership Experience

9 yrs, 10 mos

Industry Experience

20 yrs

Specialties & Trainings

chevy service advisor

customer service

4.7

103 Reviews

Write a Review

103 Reviews of Mary McClain

February 17, 2025

Dealership Rating
Employee Rating

Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

by bettsnate82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Harold Dean, Jason Isclaw

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Feb 17, 2025

Orr Chevrolet of Fort Smith responded

We are sad to hear that your visit to the dealership was less than satisfactory. We apologize for the inconvenience and we hope to have the opportunity to make it right in the future. Thank you for taking the time to let us know how we can improve.

February 13, 2025

Dealership Rating
Employee Rating

N nnnnnnn. 8iiiiiiiiiiiiiiiiiiiiihhhhhggggkkkkkhhvfccxxsxxxfghhjioooijhgfdsasfgjjkfftyy. Vvvhbjjhgg ccvhhjjj. Ccvbhj. Ccvhhjjj cvvbhjjjjkk cvvbbjjjjk cvv More

by Edavw66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd

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Feb 17, 2025

Orr Chevrolet of Fort Smith responded

Thanks for the review!! :) We appreciate the four stars!

February 05, 2025

Dealership Rating
Employee Rating

I recommend ORR Cadillac for the purchase of an automobile as well as their service. More

by WBK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Orr Chevrolet of Fort Smith responded

We are so happy to hear that you have had a great experience with our sales and service department! Thanks for letting us know and we look forward to working with you again in the future!

December 25, 2024

Dealership Rating
Employee Rating

Service is top notch. Wouldn’t go anywhere else. Service and Sales staff take care of you More

by markschuman886
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier , Eric Keddie

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Dec 26, 2024

Orr Chevrolet of Fort Smith responded

Thank you for the five star review! We are glad to hear you had an exceptional visit and look forward to working with you again in the future!

December 23, 2024

Dealership Rating
Employee Rating

Got it right in, got it right in, got it right in, got it right in More

by jimmwilco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2024

Orr Chevrolet of Fort Smith responded

We are so glad to hear that you received the type of service we strive to provide! Thank you for the great review!

December 22, 2024

Dealership Rating
Employee Rating

Cadillac Service writer Ralph is always courteous and helpful. I encountered a Cadillac salesman in the waiting room that was rude when I told him I planned to buy.a new car next year. More

by Carmath999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph

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Dec 26, 2024

Orr Chevrolet of Fort Smith responded

We are so glad to hear that you had such a great visit with Ralph! We appreciate you taking the time to let us know about your experience!

November 02, 2024

Dealership Rating
Employee Rating

The service manager, Jared, was so kind, helpful, respectful, and knowledgeable! Because of him, I will be getting my next vehicle from Orr! More

by stacey_stormes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Orr Chevrolet of Fort Smith responded

Stacey - we are so happy to hear that you had a great visit with our service manager! He is a vital part of our team and he is great at what he does! We look forward to working with you again!

October 30, 2024

Dealership Rating
Employee Rating

Service was great,a nd i didn't have to wait too long. Customer service was very friendly. More

by DREA2004
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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October 27, 2024

Dealership Rating
Employee Rating

I've always had a great experience with ORR. Thay are very easy to work with and courteous. More

by alx7white
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ike Borges, Don Corbit, Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier, Joel Ferrier

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Oct 29, 2024

Orr Chevrolet of Fort Smith responded

We are so thankful for your kind words. We appreciate your business and look forward to continuing to earn your business in the future.

October 13, 2024

Dealership Rating
Employee Rating

Thanks so much. We were serviced very quickly. Everyone was so nice. Showed us a filter that needed changed. Nice! More

by SKYBLAZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

Report | Print
Oct 14, 2024

Orr Chevrolet of Fort Smith responded

We are so glad to hear that you received quick and transparent service! Thank you for choosing us and we look forward to working with you again in the future!

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