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Mary McClain
Mary McClain at Orr Chevrolet of Fort Smith
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Mary McClain

Service Customer Care

Orr Chevrolet of Fort Smith

6500 Autopark Dr
Fort Smith, AR 72908

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4.7
98 Reviews

I'm Mary McClain and I'm a 1988 graduate of Caney Valley High in Ramona, OK. I've been in the automotive business for 22 years and I love it because of the customer service. I get to meet new people and help them with their needs. I'm a friendly person and I love what I do here at Orr Auto Park. I love the people I work with. They are family to me. Most of all, my husband for 28 years and my 2 children. My free time is devoted to my precious grand daughter, Harmony , and my grandson Wyatt . I enjoy life

Dealership Experience

9 yrs, 8 mos

Industry Experience

19 yrs, 10 mos

Specialties & Trainings

chevy service advisor

customer service

4.7

98 Reviews

Write a Review

98 Reviews of Mary McClain

December 22, 2024

Dealership Rating
Employee Rating

Cadillac Service writer Ralph is always courteous and helpful. I encountered a Cadillac salesman in the waiting room that was rude when I told him I planned to buy.a new car next year. More

by Carmath999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph

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November 02, 2024

Dealership Rating
Employee Rating

The service manager, Jared, was so kind, helpful, respectful, and knowledgeable! Because of him, I will be getting my next vehicle from Orr! More

by stacey_stormes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Orr Chevrolet of Fort Smith responded

Stacey - we are so happy to hear that you had a great visit with our service manager! He is a vital part of our team and he is great at what he does! We look forward to working with you again!

October 30, 2024

Dealership Rating
Employee Rating

Service was great,a nd i didn't have to wait too long. Customer service was very friendly. More

by DREA2004
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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October 27, 2024

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Employee Rating

I've always had a great experience with ORR. Thay are very easy to work with and courteous. More

by alx7white
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ike Borges, Don Corbit, Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier, Joel Ferrier

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Oct 29, 2024

Orr Chevrolet of Fort Smith responded

We are so thankful for your kind words. We appreciate your business and look forward to continuing to earn your business in the future.

October 13, 2024

Dealership Rating
Employee Rating

Thanks so much. We were serviced very quickly. Everyone was so nice. Showed us a filter that needed changed. Nice! More

by SKYBLAZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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Oct 14, 2024

Orr Chevrolet of Fort Smith responded

We are so glad to hear that you received quick and transparent service! Thank you for choosing us and we look forward to working with you again in the future!

October 12, 2024

Dealership Rating
Employee Rating

Nice people, always friendly. Clean customer lounge with water and coffee. Always keep you updated on the progress of your vehicle. More

by IT Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean , David Weyrick

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Oct 14, 2024

Orr Chevrolet of Fort Smith responded

Thank you so much for taking the time to let us know how we did! We appreciate your business and look forward to working with you again in the future!

September 30, 2024

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Employee Rating

All went very well! Could not have asked for faster, better service on my truck. More

by evelynlewelling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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Oct 02, 2024

Orr Chevrolet of Fort Smith responded

Evelyn, thank you so much for taking the time to let us know how your experience went! We know you have many options when it comes to servicing your vehicle, and we are so happy you chose us! We look forward to working with you again in the future!

September 17, 2024

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Employee Rating

Excellent fit me in without and appt. Got me in and out so quickly and the entire staff there was friendly and helful More

by KIMBERLY.PSARRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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Sep 17, 2024

Orr Chevrolet of Fort Smith responded

Kimberly, we are very thankful that you chose us to service your vehicle! We work hard to provide the best service and we are glad to hear that you had such a great experience! We look forward to continuing to service your vehicle in the future!

September 15, 2024

Dealership Rating
Employee Rating

There was no where for large people to sit. And the chairs they had were extremely uncomfortable. More

by akinstyson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ike Borges, Don Corbit, Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier, Joel Ferrier

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Sep 16, 2024

Orr Chevrolet of Fort Smith responded

Thank you for taking the time to leave us feedback about your experience with us. We apologize that our facility didn't meet the needs that you or your party required. I will personally pass along this information to management for review. If there is anything else that you need, please don't hesitate to reach out.

September 12, 2024

Dealership Rating
Employee Rating

Professional courtesy respectfully lesson to ever question I had was all resolved and I am greatfol More

by feisty1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ike Borges, Don Corbit, Harold Dean, Jason Isclaw

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Sep 16, 2024

Orr Chevrolet of Fort Smith responded

We are so glad to hear that you had such a great experience with our dealership! Thank you for taking the time to let us know about your visit and we look forward to working with you again in the future!

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