Mary Blocker

Have brought my truck to this dealership and only this dealership for service for years. They know more about my truck than I do as they are service specialist. So, why when I brought my vehicle in for an dealership for service for years. They know more about my truck than I do as they are service specialist. So, why when I brought my vehicle in for an oil change and tire rotation was I quoted one price on check in but was charged over $100 at check out??? Answer, because they didn't quote me a price for a DIESEL. Really unbelievable. It is a Ford, you went outside and started it up to get the mileage, and you have all the records right there on your computer. I was very upset, so upset in fact that I left the dealership with receipt in hand but didn't realize until much later they didn't give me the results of the 21 point inspection they use to provide. The next day I received a call from the dealership asking about my experience. I communicated all I have disclosed here to the lady representing this business and she asked for my email (which they already have as they emailed an appointment confirmation) and assured me she would email me the 21 point inspection results...that was nearly a week ago and no, I have not received that information. As for the price discrepancy, no apology, no acknowledgement that I should have been quoted an accurate price as the representative was fully aware that my vehicle is a diesel. So disappointed. The work performed by the technicians may be great but the personnel at intake and check out are below standards and not providing the results of the 21 point inspection to the customer is as good as saying those checks were not performed. Totally unacceptable from respectable business. More

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The Team was very professional, transparent, save me money, respectful of my time and budget money, respectful of my time and budget More

by vguadag Verified Customer Verified Customer

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Would give them zero stars every day in perpetuity, bait and switch con artists with the mailer scam and switch con artists with the mailer scam More

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I was sold 2014 Ford focus titanium. It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in c It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in cabin air filter, I changed it out and it was so dirty the entire thing was covered in yellow/brown/tan looking fine particles that where caked on. I checked with Mary blocker and she sent over the paperwork that the maintenance department quickly and it said in the file that they did change that and a lot of other stuff that wasn't done. The ENTIRE maintenance department needs to be retrained and checked behind. The back head rest are all missing. I payed 1k over BEST condition values and the first time I filled up the little filler cap filled out on the pump filler tip. There is a manufacturing error on the fuel door. The bottom left side bends outward because the Ford manufacturing inspections and testing of products has failed due to being cheap. I love ford but the problems with the maintenance department at this location is the worst. They died about a LOY. I have brought the car to the best maintenance department around in Augusta Ga and got an inspection done with all the problems because of the fuel leak the entire system will have to be purged. The rotor's where not new when I got it, if they were there trash. We need higher specs on ALL FORD MANUFACTURING. Communication between locations as well as corporate coming in and doing surprise visits will help greatly. When I connect bluetooth it allows phone and media to connect but one I stop the car, open door and restart the vehicle it only remembers my phone and no media(needs a software update or overhall). In the inside of the car there is no dimmer switch for the instrument panel. I have very bad light sensitivity at times and it would be nice to be able to adjust it like cars should be. Also there is no outside temperature displayed in the car that I can find. KEEP F.O.R.D. STRONG. Sincerely, Thomas Good More

by Good.Thomas Verified Customer Verified Customer

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Outstanding experience! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! More

by patn6015 Verified Customer Verified Customer

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I bought my first New Car from here and they treated me just like family. Mary and Kassie worked hard on getting me in and to the payment I need to be in. Brandi did a GREAT job teaching me how to work all just like family. Mary and Kassie worked hard on getting me in and to the payment I need to be in. Brandi did a GREAT job teaching me how to work all the technology in my car! Thank you again to everyone! More

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We received great service from this dealership by sales representative Mary Blocker! She was professional, had great personality, easy to talk with and didn't waste time finding us what we were looking for representative Mary Blocker! She was professional, had great personality, easy to talk with and didn't waste time finding us what we were looking for, thank you Mary, we love our F250! Darrin & Lynn Moore More

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My sells woman went above and beyond to get me in the prefect car for my budget. All of the staff was friendly. I will most defiantly be buying aging from Mary, She's the best! prefect car for my budget. All of the staff was friendly. I will most defiantly be buying aging from Mary, She's the best! More

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This is our 4th vehicle purchase from William Mizell Ford and our experience was Great! Mary Blocker went above and beyond to get us the deal we wanted. She has the most pleasant personality, very knowledgea and our experience was Great! Mary Blocker went above and beyond to get us the deal we wanted. She has the most pleasant personality, very knowledgeable, fast and efficient. Mary, Gary Hanna and Dave Hathcock are all awesome!! I would recommend William Mizell Ford to everyone. More

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Very good sales experience. Mary Blocker was well informed, took her time with us and wasn't pushy"Great personality. She and Gary were fair in the negotiation process. Financing was no problem, did informed, took her time with us and wasn't pushy"Great personality. She and Gary were fair in the negotiation process. Financing was no problem, did not try to get us to buy extras. The price was lower than any other ford dealer in the area. Brandi was very helpful in explaining how to sync our phones to he vehicle and has a wonderful demeanor.This is the third vehicle we have purchased from Mizell Ford and all the experiences were pleasant. More

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