Mary Ann McMorrow

Dealer Vehicle service is crazy expensive. Koons Westminster somehow makes it easier to tolerate. Great service advisors who are patient and communicate well. I test drove a new Toyota wh Koons Westminster somehow makes it easier to tolerate. Great service advisors who are patient and communicate well. I test drove a new Toyota while I waited and that was perfect as well. More

by schaefferam Verified Customer Verified Customer

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I have never had any problem with a workmanship and the people in the service department people in the service department More

by bj425 Verified Customer Verified Customer

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Koons employees were friendly, helpful, easy to work with, it was a great car buying experience with, it was a great car buying experience More

by dancfowler64 Verified Customer Verified Customer

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MaryAnn was so helpful with out questions and concerns. We appreciated her alot, especially with features that we were not familiar with We appreciated her alot, especially with features that we were not familiar with More

by JANETALDERFER Verified Customer Verified Customer

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Mary Ann McMorrow was Amazing! She is the best sales person I have ever had, in the 40 years I have been purchasing cars. She was kind, patient, very helpful and very knowledgeable She is the best sales person I have ever had, in the 40 years I have been purchasing cars. She was kind, patient, very helpful and very knowledgeable. Mary Ann was not pushy at all during the sale. I test drove multiple different vehicles. She was so very helpful while I was making my decision on which car I bought. Alvi in Finance was fantastic as well. Everything went smooth with the financing and he was so knowledgeable about the different warranty products and patiently answered all the questions I had! Fantastic finance experience! Milo (Tod) Dwars in the Service Department gets ***** (5 Stars) He was a pleasure to deal with! He explained the process well. He was very friendly and kind. Service was completed in the amount of time I was told it would take. I was very happy with the way everything went during my time at the service department! I highly recommend the Koons Toyota Westminster, MD service department More

by maryolinger11 Verified Customer Verified Customer

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The entire staff was professional and extremely knowledgeable and helpful. My primary salesperson appeared to be new as he needed to ask his salesperson on the majority of questions. Although I sho knowledgeable and helpful. My primary salesperson appeared to be new as he needed to ask his salesperson on the majority of questions. Although I should have been more persistent, a more routine explanation of the options and demonstration would have been helpful. More

by busterdelta Verified Customer Verified Customer

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The Sales lady did an outstanding job. The mangers in the office on the sales floor seemed indifferent. Thank goodness for Mary Ann. Did not like the effort to try and pressure purchasi The mangers in the office on the sales floor seemed indifferent. Thank goodness for Mary Ann. Did not like the effort to try and pressure purchasing additional warranty. More

by cookensten Verified Customer Verified Customer

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KOONS TOYOTA of Westminster Sold me a previously damaged vehicle without notifying me of the damage. Sales woman stated it was never damaged prior to sale Dealership refused to take it back & refund my do vehicle without notifying me of the damage. Sales woman stated it was never damaged prior to sale Dealership refused to take it back & refund my down payment. BUYER BEWARE More

by tmlaujr Verified Customer Verified Customer

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Our buying experience was great from start to finish. We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional We have purchased most of our cars from Koons and will continue to do so. Brooks, Joey, Steve and Maryann were all pleasant, helpful and professional. More

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Molly Clemons handled my visit from beginning to end. She thoroughly explained everything that needed to be done to my RAV and also shared the information in print. The repairs were completed in a timely She thoroughly explained everything that needed to be done to my RAV and also shared the information in print. The repairs were completed in a timely manner. Molly knows how to interact with people, which is crucial in her position. More

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