Marvin Guerrier | Page 13

Marvin Sold me a 2021 RDX with a bad odor. He said he’d have it fixed up while I signed the papers. After I signed the papers, I opened the car door and the odor was still there. He immediately took it to have it fixed up while I signed the papers. After I signed the papers, I opened the car door and the odor was still there. He immediately took it to detail shop and had lemon sprayed inside. I got home with the car and my neighbor smelled inside and said palm rats are living in it. I’m took it back the next morning. I asked for my trade in back and wanted my $10 k deposit refunded. Marvin got Joe Eisenberg the sales manager involved. Showed me 2 used cars on the lot that were not suitable. Joe then had the service Dept connect an industrial ionizer to the RDX cabin air and changed the air filter. He said “will see if this works” I told him I was flying out for 10 days and wanted my trade in returned to me and my money refunded. He said “let’s wait til you get back, if it’s not better will do it then”. I believed him and left with the RDX. When I returned on 10/4 the cabin odor was still there. I called Joe, reported it and took the RDX in the following morning. Salesman, David F showed me some used cars again none suitable. I asked for my complete deposit back but was told $4K would NOT be refunded. I contacted Acura Corporate office and the GM Ross Levy. Ross suggested I leave the RDX for Biocleansing and gave me a loaner sedan for 2 days. More

Print

From the moment my wife and I walked in the door we felt at home. Marvin was wonderful to work with. Marvin was helpful and engaged throughout the process. A true salesman. He has the ability to listen to at home. Marvin was wonderful to work with. Marvin was helpful and engaged throughout the process. A true salesman. He has the ability to listen to you, understands your needs. More

Print

This guy a gem ,very out going very helpful through the whole process.next car going to the same place an person .Thanks Marvin G whole process.next car going to the same place an person .Thanks Marvin G More

Print

Knew his inventory and product, very professional yet not too serious. Overall I had a great experience with this salesperson and the dealer itself! Recommend both for sure too serious. Overall I had a great experience with this salesperson and the dealer itself! Recommend both for sure More

Print

Sales associate Marvin Guerrier was exceptional, he made Sales associate Marvin Guerrier was exceptional, he made my experience at Naples Acura a pleasurable one. He was courteous and followed up with my re Sales associate Marvin Guerrier was exceptional, he made my experience at Naples Acura a pleasurable one. He was courteous and followed up with my request. More

Print

Marvin did it again. Thanks for working so hard for our deals. We love the ease of the process and how Marvin kept us informed. We now have two Acura’s in the garage. thanks to Marvin. Thank all who h deals. We love the ease of the process and how Marvin kept us informed. We now have two Acura’s in the garage. thanks to Marvin. Thank all who helped as well. More

Print

I've bought a lot of cars throughout my life and Omar gave me the best experience I've ever had. He got my wife and my uncle Larry in an Acura too. I got such a good deal I'm scared to go back to the dea gave me the best experience I've ever had. He got my wife and my uncle Larry in an Acura too. I got such a good deal I'm scared to go back to the dealer because I feel like stole it! More

Print

Very professional, excellent customer service. Very helpful made sure I understand everything/detail pertaining to the car and warranty, the whole entire team at Acura went above and beyond to make sur helpful made sure I understand everything/detail pertaining to the car and warranty, the whole entire team at Acura went above and beyond to make sure I was with my purchase. More

Print

Matthew is knowledgeable and professional, he made the purchase comfortable. Joe and Maryanne were professional as well, and went above and beyond to make a great experience. This is my 2nd Acura purchase purchase comfortable. Joe and Maryanne were professional as well, and went above and beyond to make a great experience. This is my 2nd Acura purchase from Naples Acura. Highly recommended!! More

Print

They are organize , complete the job in a good time, find the way to help the customer and customer satisfaction , professional, I have a great experience. the way to help the customer and customer satisfaction , professional, I have a great experience. More

Print