Martine Raes
Martine Raes at Premier Subaru
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Martine Raes

Express Service Consultant

Premier Subaru

150 North Main Street (Rt.1)
Branford, CT 06405

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4.1
22 Reviews
4.1

22 Reviews

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22 Reviews of Martine Raes

June 14, 2023

Dealership Rating
Employee Rating

The staff is fantastic although my last visit I felt I was not kept up to date about the timing of the service on my car. More

by njmezzoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maegan Collazo

June 14, 2023

Dealership Rating
Employee Rating

Bob is an outstanding President and Manager at Premier. He has always helped me when I needed it. Thank you very much! More

by maemat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 29, 2023

Dealership Rating
Employee Rating

My service visit was fast and efficient, and Martine, the service writer was very pleasant, and professional, and she truly made me feel like a valued customer. Premier Subaru is a superior dealership w More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2023

Dealership Rating
Employee Rating

Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept More

by Pearl M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Alvine , Maegan Collazo, Tech: Eric Joyner

Apr 18, 2023

Premier Subaru responded

@Pearl/It is disappointing to read your review given the significant time that has passed and the efforts that all of us have done to attempt to satisfy you. That included cases that we opened on your behalf with Subaru. Without question, we have worked as hard as we can to assist you with the various issues that you have had - but, certain of the issues were well outside of our ability to assist - as, they were unrelated to anything that would be a matter of warranty. It is obvious from your comments that you are disappointed with everyone associated with the vehicle, including the manufacturer. Subaru closed the case as, they concurred that we made our best efforts to assist you - and, unfortunately, those were to no avail. We wish you the best in the future.

February 14, 2023

Dealership Rating
Employee Rating

One of the very best Subaru establishments in Connecticut. Bob Alvine, President, oversees all operations. His customers have always been his top priority and it is reflected in his exceptional S More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2023

Premier Subaru responded

Ted, your wonderful feedback and rating mean a lot to us.

February 05, 2023

Dealership Rating
Employee Rating

Maegan was awesome! Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take More

by Ashley c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Premier Subaru responded

@AshleyC - Thank you for your comments and review. We really appreciate your business and your confidence in our organization. The Premier Subaru Team is honored to assist you.

February 01, 2023

Dealership Rating
Employee Rating

They are always friendly and efficient. We are able to get an appointment fast and are in and out quickly. More

by CJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Harger, Johnny Rodriguez , Maegan Collazo

Feb 08, 2023

Premier Subaru responded

@CJ Thank you for your 5 Star Review! We really appreciate your business and confidence in our company!

January 25, 2023

Dealership Rating
Employee Rating

In my over a year experience getting my 2021 Forester Sport serviced here, I've been totally satisfied with the service reps, mechanics, and parts department quality of professionalism. More

by lanzofano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2023

Premier Subaru responded

Hi Lanzofano, thank you so much for your positive comments about Premier Subaru!

January 23, 2023

Dealership Rating
Employee Rating

I have purchased Subaru cars from and had them serviced at this dealership for over 20 years and have never had anything but excellent service from both the sales and the service staff. More

by seiberte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cristal Bello , Maegan Collazo

Feb 03, 2023

Premier Subaru responded

Seiberte, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2022

Dealership Rating
Employee Rating

I was helped by the service staff, tonic a noise underneath my 12 day old 2017 Subaru Forester. Than you. More

by chareleanork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Rodriguez

Aug 29, 2022

Premier Subaru responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

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