The service was ecxelent!
!! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100%
!! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100%
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by mariamv81
Verified Customer
Verified Customer
Perfection from start to finish.
Lou was great and explained everything. Finance people were great.
Lou was great and explained everything. Finance people were great.
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by njcrush
Verified Customer
Verified Customer
Great dealership, much better than the competitors, they
gave me a great price, great service, great people, great salesperson in Kero, while other dealerships were playing games.
gave me a great price, great service, great people, great salesperson in Kero, while other dealerships were playing games.
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by MARKM
Verified Customer
Verified Customer
Dec 08, 2025 -
Norm Reeves Hyundai of Irving responded
It’s always a win when our team can make the car-buying experience easy and rewarding. Five-star experience unlocked! If you need anything else from us, just say the word.
Worst experience and was bluffed by number of miles on
the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it w
the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it was a dealer trade just for a manager to make his number .
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by gauravsoni05
Verified Customer
Verified Customer
Dec 08, 2025 -
Norm Reeves Hyundai of Irving responded
Hi there, we're sorry to hear that your experience was disappointing. We regret that miscommunication hindered your experience and will use your feedback to ensure we better explain these details for future customers. Please contact our General Manager, Chris Lark, at chris.lark@normreeves.com. He would be happy to address your concerns and ensure everything is clarified.
Lou was great to work with.
He was very courteous and polite in everything he did for me. I would definitely recommend him to anyone wanting to buy a car. I got the car/truck I
He was very courteous and polite in everything he did for me. I would definitely recommend him to anyone wanting to buy a car. I got the car/truck I wanted at the price, I felt, that was very reasonable.
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by charomlor
Nov 26, 2025 -
Norm Reeves Hyundai of Irving responded
Your review feels like the warm glow of a perfect autumn afternoon. Lou is thrilled that his courteous approach helped you find the car or truck that hit the sweet spot in terms of price and fit. We hope every drive brings a little seasonal comfort and joy!
Employees are great to work with.
Service has been excellent and completed on a timely basis.
Service has been excellent and completed on a timely basis.
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by mikeryles
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jacob
Oct 06, 2025 -
Norm Reeves Hyundai of Irving responded
Smooth service with a friendly team? Sounds like a perfect pit stop! Jacob and the crew will be thrilled to know their efforts made a difference. Thanks for letting us keep your car in top form!
The technician I worked with was super nice and
professional, but they were trying to replace parts of my car without even looking at them. After inspecting my car they told me my front brake pads
professional, but they were trying to replace parts of my car without even looking at them. After inspecting my car they told me my front brake pads were dangerously low. When i went to get a second opinion, the mechanic showed me the measurements of my brake pads, saying they were like new. Not only was this dealership trying to get me to do unnecessary work on my car, but also overcharging me for it.
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by srshafley
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2025 -
Norm Reeves Hyundai of Irving responded
Hello, thank you for sharing your experience. We're glad to hear the technician was friendly and professional, but we can understand how the situation with your brake pads left you feeling frustrated. We take feedback like this seriously and would appreciate the opportunity to review what happened and ensure that your concerns are addressed. Please reach out to our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com. Thank you.
Listened to our request and offered only they type of
vehicle we were looking for without any pressure.
vehicle we were looking for without any pressure.
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by SONIA.VAUGHAN
Verified Customer
Verified Customer
Sep 08, 2025 -
Norm Reeves Hyundai of Irving responded
Sonia, we aim to be matchmakers, so we’re glad Martin hit the mark. Hearing you left with only the vehicle you actually wanted makes our day. Whenever you're ready for your next switch, we'll be here with the options.
This was the best experience buying a car we have ever
had! Would refer anyone to yall.
had! Would refer anyone to yall.
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by moford88
Verified Customer
Verified Customer
Other Employees Tagged:
Zubair Ali
, Davig Hogue, Kenny Pham, Lou Margetis
Sep 08, 2025 -
Norm Reeves Hyundai of Irving responded
Amazing! Hearing “best experience” makes the whole team beam. We appreciate you trusting us enough to recommend friends and family. That’s the highest praise. If anyone you send wants the VIP treatment, we’ll show them why you were impressed.
Very friendly and very professional.
If the need ever arises I will use them again
If the need ever arises I will use them again
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by techmoe
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Zubair Ali
, Davig Hogue, Kenny Pham, Jennifer Stapleton
Sep 02, 2025 -
Norm Reeves Hyundai of Irving responded
Hi there, we're happy to hear that our team has earned your trust! We aim to deliver the type of service that keeps customers coming back. If you need anything else, just let us know! Thank you.