Martin Smith
Martin Smith at Empire Ford Inc.
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Martin Smith

Service Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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5 Reviews
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5 Reviews

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5 Reviews of Martin Smith

August 06, 2024

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Employee Rating

Bought a high mileage truck and part of the deal was to replace upper oil pan and fix mirror if I purchased it. They did so. I went to pick up truck and I popped hood to check it out and checked air filter More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Empire Ford Inc. responded

Dear Steve, We understand that you have already had a conversation with our Service Manager, Martin Smith, and that you are bringing your truck to another shop for a second opinion. As you stated, when you purchased the vehicle, we replaced upper oil pan and fixed the mirror. We certainly understand your frustration with the other issues that have arisen since your purchase. If you would like to discuss this issue further, please contact our General Manager, Tyler Torres at 508-730-1000.

August 04, 2023

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Employee Rating

My wife and I have been ripped-off by Empire Ford of New Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We info More

by njmckenzie86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2023

Empire Ford Inc. responded

Dear njmckenzie86, We're sorry to hear that you felt our staff was "unapologetic." Our technicians are factory trained by Ford Motor Co. who go through rigorous training and are highly qualified. We understand your frustration but were informed that you were also very condescending to our staff who were just trying to assist you. We are sorry for any inconvenience this has caused you.

Aug 07, 2023

njmckenzie86 responded

Just because your staff has been trained does not mean they are incapable of making a mistake. It is astonishing that the service manager would automatically rule out the possibility of a misdiagnosis when they 1) weren't present for the original diagnosis, and 2) didn't bother to look at the vehicle at the time of the complaint to see the plainly-visible source of the leak. But, then again, it's not surprising you blindly make decisions, since you routinely state on documents that service was checked by the Manager when you admit that you were on vacation and were not present to check anything. We look forward to more of your dismissive replies, so we can share them for others to see how shady your shop is.

May 20, 2023

Dealership Rating
Employee Rating

I work for the dealership and I did work on my car I enjoy it More

by Kennybouchard20@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Martin Smith

March 14, 2023

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Employee Rating

One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi More

by tugboat49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2023

Empire Ford Inc. responded

Dear tugboat49, We are thrilled to hear how pleased you were with your experience here at Empire Ford! Thank you for sharing your comments about "great communication, no gimmicks or games" and that you were pleased with our sales, service, parts & finance departments! We appreciate your feedback. :)

March 05, 2022

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Employee Rating

Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryce Sewall, David Pacheco, Ashley Couto , Naia Lara, Steve Thomas

Mar 07, 2022

Empire Ford Inc. responded

Dear Mr. Coates, We certainly understand your frustration. We can see that you are upset that your Dodge has an oil leak, which we are in the process of fixing, and that your warranty coverage does not cover a loaner for more than 5 days. Our Service Director, David Pacheco, provided a free tow to the dealership (a $300 value) and has set you up with our Hertz dealer rate. We are trying to o help any way we can.

Mar 07, 2022

coates.seth123 responded

You guys should be covering the rental ive owned the truck for 3 weeks. I appreciate daves effort but as i said in the store im out of work this week 1300 bucks paying a truck payment for 874 a month and also a rental which was 487 for this week. Im very upset with the lack of ownership from you guys regarding the truck. All i asked was for a loaner or rental reimbursement while the truck gets fixed. Hopefully this gets handle quickly and right so i cam add a better ending to this review im looking forward to it.

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