Martin Ervin

aHonestly 0. 5 stars. After 5 hours of salesman pretending to listen what I said (I'm a financial analyst for JPMorgan Chase), they would come back with same total 5 stars. After 5 hours of salesman pretending to listen what I said (I'm a financial analyst for JPMorgan Chase), they would come back with same total but numbers moved around in different categories. Continued to change topic to where I'm from instead of listening to what I say. Salesman had some knowledge, beyond that, the "technology specialist" assigned to me had NEVER even been in my vehicle type/model before... service is an absolute ZERO. I'm shocked a LEXUS dealership would soil the brand. Also, the 5 star ratings of individuals are for tasks such as "answering a basic question" or "doing someone elses job as they were, unavailable". I have brought my vehicle in More

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Just bought a used ES350 from Lexus of Wilmington. I had the good fortune to work with Martin ("Marty") on this purchase. The experience was top-notch all the way through, and Marty was fantastic. It I had the good fortune to work with Martin ("Marty") on this purchase. The experience was top-notch all the way through, and Marty was fantastic. It was more like having a conversation with a friend and leaving the dealership with a car at the end of the evening than a transactional experience. I highly recommend Lexus of Wilmington and Marty in particular if you are in the market for a Lexus. Great experience! More

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Took car in for first oil change July 09,2024 at 11:00 appointed time. I leave dealership at 1:25 PM with no detail service record of what was done on car. I emailed service manager for a copy that I rece appointed time. I leave dealership at 1:25 PM with no detail service record of what was done on car. I emailed service manager for a copy that I received. Faye called me about my experience and said someone will get back with me with my concern. Well, that never happened and chances of that happening, is like me winning the mega million lottery. My initial experience was not a good one. Salesman placed the wrong order for car we wanted. Manager then corrected the order and had to wait for another two months for car. Waited 05 months to have car register in my name. Went through two temp tags during the process. Mistakes after mistakes. No one took responsibility for bad service. The only reason I went to this dealership because there is none other in Delaware. I will do my best to avoid this place. More

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The salesman Marty Ervin was very professional. It was the best experience I have had at a car dealership. It was the best experience I have had at a car dealership. More

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Marty did a fantastic job showing vehicles to myself and WIFE. He explained all the new details the vehicle had versus her old Lexus. We appreciate his patience and knowledge and no pressure attitude and wi WIFE. He explained all the new details the vehicle had versus her old Lexus. We appreciate his patience and knowledge and no pressure attitude and will be buying our next vehicle from Marty and Lexus of Wilmington.! More

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I never liked going car shopping as a woman I always feel someone is going to get over on me , but I went and meet a salesman named Marty Ervin and he was so helpful and wasn’t trying to push me into a feel someone is going to get over on me , but I went and meet a salesman named Marty Ervin and he was so helpful and wasn’t trying to push me into a car I didn’t want I would go back to him again More

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Marty Edwin is a very good salesman. He was very professional and assisted me the whole way wIth my purchase. I am very happy with my purchase. He was very professional and assisted me the whole way wIth my purchase. I am very happy with my purchase. More

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My experience I had at this dealership was phenomenal, friendly and helpful staff. The salesman I worked with Marty was patient and displayed excellent customer service. I wasn't rushed, I felt very comfo friendly and helpful staff. The salesman I worked with Marty was patient and displayed excellent customer service. I wasn't rushed, I felt very comfortable and welcomed as he walked me through this experience. Again, he was very patient with me and very knowledgeable about the vehicles and the whole process. Exceptional salesman!!! More

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Martin Ervin. . was very professional, kind and patient . My purchasing experience was outstanding . Thank you . was very professional, kind and patient . My purchasing experience was outstanding . Thank you More

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The atmosphere is friendly you don't feel instantly attacked for your purchase and don't feel pressured either. Martin is exceptional, his professionalism is unmatched and he is very courteous througho attacked for your purchase and don't feel pressured either. Martin is exceptional, his professionalism is unmatched and he is very courteous throughout the experience. More

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