Martha Starling | Page 3

Mark G and Christopher where nice and honest I appreciate honesty and Christopher made sure that my payments where what I could afford and a big thank you to Jose for everything he did and Ms Ma I appreciate honesty and Christopher made sure that my payments where what I could afford and a big thank you to Jose for everything he did and Ms Martha is so sweet she been their for a long time and when you go to the GOV say hello to Martha More

by allisonbee64 Verified Customer Verified Customer

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Martha is the greatest Gainesville Buick GMC would not be the same without Martha. She is an excellent employee and knows exactly what the customer wants and how to get the Gainesville Buick GMC would not be the same without Martha. She is an excellent employee and knows exactly what the customer wants and how to get the service needed. More

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Everyone was very helpfull Ashley Pope was great and very professional with respect to the delivery of the vehicle. everyone was very helpfull. Over all great experience, keep u Ashley Pope was great and very professional with respect to the delivery of the vehicle. everyone was very helpfull. Over all great experience, keep up the good work.... More

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Amazing Service Everyone at GMC Buick Gainesville was very personable and professional. Even if they were not working with me directly, they acknowledged me as a cus Everyone at GMC Buick Gainesville was very personable and professional. Even if they were not working with me directly, they acknowledged me as a customer. More

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Fanatic I would like to compliment Chris Shackelford, the new general manager of Gainesville Buick GMC, for his quick and thorough response to a recent probl I would like to compliment Chris Shackelford, the new general manager of Gainesville Buick GMC, for his quick and thorough response to a recent problem. My wife and I have been Buick owners for approximately 45 years. Until recently, the service at this dealership had deteriorated to the point that I changed to another automotive repair service. Since purchasing a 2014 Verano from Gainesville Buick last October, in my experience both the attitude, response and service improved greatly. Based on the substantial improvements, we just purchased a 2015 LaCrosse from this dealership. Because of my recent experiences of greatly improved management and service, we highly recommend both purchasing cars and having cars serviced at Gainesville Buick GMC. Jim Flynn More

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BUYER BEWARE of this dealership/staff. They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we found out that they damaged the rear breaks and they never disclosed it to us and they tried to cover it up by waiting on parts for it, never telling us the truth. It was unauthorized work. We explicitly asked for all the old parts that they replaced back, only returned parts that could not be reconditioned. Parts that could be inspected were not returned, mind you these were still our property. They conveniently "lost them. "One of the parts had nothing wrong with it. After I took a closer look at the invoice a lot of red flags went up. A lot of the parts GMC bought from the NAPA store. Called Gainesville Napa, it was discovered that GMC had marked up some parts by 300%, 250%, 70%. GMC is making more than the NAPA store on the parts and all GMC does is have the NAPA truck drop off the parts and GMC takes of the NAPA price sticker and gives it the unsuspecting customer who is most likely in a bind to begin with at a new improved sky high price. Imagine they do this everyday to everyone, it's free money for nothing, what an operation, this is how they make their living. Than I looked at the hours they supposedly worked on our car, were their supposed "best mechanic" that damaged the parts before worked on the car. After consulting with other auto shops in Florida it was revealed that the supposed 4.5 hours of work at $107 per hour should have been done in 2 hours. It's very hard to catch them cheating on hours because they block you from observing the vehicle and the staff is constantly lieing and giving run-around on what is really going on. Then trying dealing with the staff once you comforted them with all these irregularities. Their service manager Tom Lacey will get defensive, try to give you run-around, talk over you, shout at you, and finally hang up the phone. Then if you try calling back the entire staff will simultaneously collude against you to drop your call, yell at you, lie that the GM Chis is in a meeting and always not there. The GM will deliberately have his phone staff take a message and never return the call. The service staff Ian Roberts hanged up the phone on us and said, "we are the problem." Kim, the service consulate, will pick up the phone and act like she doesn't hear you and hang up the phone. How is anyone suppose to deal with a circus staff like this. They took advantage of us because we don't know a lot about cars. Too many red flags to be assured of anything, classic horror story people have with the auto-mechanic. I encourage everyone with similar issues to not hesitate to file complaints with the state attorney, the Better Business Bureau. They have to be accountable to somebody for these unethical practices. We all have to work to make a living it's not fair for Gainesville GMC to sit back and pad their hours and mark up NAPA's parts to make their living. I can not stress how untrustworthy this dealership and General Manager Chris are. Their motto, "It's All About You" is a complete sham and false. To further add insult to injury GM Chris made us an offer to resolve all our problems. However, once we made a deal we took care of our end of the agreement within hours. Then GM Chris double-crossed us and began to avoid us, not return our calls, and basically go back to playing games with us. It wasn't until a week and half later when we were finally able to track the hoodwinking GM Chris when we found out that he had double-crossed us and had gone back on his word, when we said that this was not the deal he called us confused.GM Chris admitted that he didn't want what happened to us to happen to others. When we told him we refuse to be tricked and double crossed GM Chris hung up the phone on us. More

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new car lease I was promptly greeted and quickly shown the model car I was considering. Successful test drive on a route I chose. I had read some reviews that state I was promptly greeted and quickly shown the model car I was considering. Successful test drive on a route I chose. I had read some reviews that stated the Encore seemed underpowered, needed to take on a stretch of road that had a 55mph speed. Satisfied with the car's response and leased. Sam assisted with setting up some of the electronics. Martha watched my purse while I went to ladies room. Matt explained some useful options to include in lease. A courteous, helpful and considerate crew. Kurt took quick action when I showed him the oil life reading and arranged for an oil change later this week. Daughter of former GM employee and still thankful to them for many of the good things still in my life. More

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2013 Tahoe purchase All employees were friendly and hospitable. Wonderful to have a team quick on the paperwork. Honest and responsive. Highly recommended. Especially All employees were friendly and hospitable. Wonderful to have a team quick on the paperwork. Honest and responsive. Highly recommended. Especially Brian Rundle. Much appreciated. More

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2011 GMC Sierra I spoke with Brian and Kurt over the phone and was able to negotiate a fair price. They held the vehicle for me without requiring a deposit until I c I spoke with Brian and Kurt over the phone and was able to negotiate a fair price. They held the vehicle for me without requiring a deposit until I could drive over and take delivery. Kurt was up front with minor cosmetic issues on the vehicle and even sent me pictures. All employees were courteous and professional. A fantastic interest rate was obtained by the finance department but I went with my local credit union who matched the rate. The only minor issue for me was the cleanliness of the vehicle. Having said that, I am very meticulous in how I detail mine and am somewhat of a perfectionist so I would imagine it would have been no issue at all for the average consumer. Finally, I learned that there was an issue with the tailgate once I arrived home. I contacted Kurt who immediately offered to remedy the situation. I was able to locate a local body shop who made the minor adjustment for no charge. In all it was a pleasurable experience and I would highly recommend this delaership. More

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Awesome experience My family has been buying vehicles from this dealership for over 42 years. Once The Morgans bought the dealership, the dealership had a new sense of c My family has been buying vehicles from this dealership for over 42 years. Once The Morgans bought the dealership, the dealership had a new sense of comfort. Andrew is the GM at the dealership and let me tell you I've never been more satisfied anywhere like I am when we go there. My husband is currently stationed in New Hampshire and Andrew an the guys went above and beyond to make sure I had everything I needed when trading in my vehicle. There is never a doubt or regret when I make any decision when going to this dealership. Myself and my family know we are in the absolute very best of hands. More

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