Marta Duraj

My job in finance includes evaluating how owners run their business, and I had a great experience at Mazda of Orland Park. Eric Vates knows how to close a deal with satisfaction - my trade-in and purcha their business, and I had a great experience at Mazda of Orland Park. Eric Vates knows how to close a deal with satisfaction - my trade-in and purchase was done in 10 minutes. Also great service from Tori, and Marta in Finance - they handled all the details including title, license etc. without me having to spend any time on it. More

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IF I COULD GIVE A ZERO, I WOULD. THIS IS HANDS DOWN THE WORST DEALER TO DEAL WITH. THEY TOLD ME THEY WOULDNT LET ME BUY MY LEASE UNLESS THEY WERE MAKING MONEY OFF ME BECAUSE THEY DONT WORK FOR FREE. THEY T WORST DEALER TO DEAL WITH. THEY TOLD ME THEY WOULDNT LET ME BUY MY LEASE UNLESS THEY WERE MAKING MONEY OFF ME BECAUSE THEY DONT WORK FOR FREE. THEY THEN MESSED UP MULTIPLE TIMES ON THE CONTRACT AFTER WE SETTLED, FORCING ME TO COME BACK WHEN ME AND MY WIFE ARE BOTH WORKING. THEY THEN SEARCH MY NAME AND NUMBER AND CALL MY WORK ACTING LIKE A CUSTOMER THEN HANGS UP AND HAS HER GM CALL ME AND LEAVE A VOICEMAIL AT MY WORK. CLEARLY IMMATURE AND IGNORANT BEHAVIOR WHEN I WAS CLEARLY TEXTING THEM. THEY ARE NOW TELLING ME THEY ARE VOIDING MY PLATES AND NOT SENDING THE DEAL IN BECAUSE FINANCE MARTA DECIDED SHE WAS GONNA TRY TO PULL A FAST ONE AND ENDED UP MESSING THINGS UP AND DEMANDED I COME BACK ON THEIR TIME AS IF I CAN JUST LEAVE WORK. THE WAY THEY TEXT AND COMMUNICATE IS TERRIBLE. NO CUSTOMER CARE WHAT SO EVER SHE LITERALLY STARTED BLAMING THE OWNER WHEN SHE GOT CAUGHT IN A LIE AND SAID IT WASNT HER, LOL ALWAYS FINGERS BEING POINTED AND NO ONE CAN TAKE RESPONSIBILITY. IM NOW DRIVING A CAR THE IS NOT REGISTERED. THANK YOU MAZDA FOR YOUR COMPLETE IGNORANCE AND DIRESPECT FOR CUSTOMERS AND THEIR NEEDS. More

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I was referred here by a old coworker/family friend and had a great car buying experience. I emailed Eric regarding a car that they had in stock and he promptly responded to my email and gave me a great ou had a great car buying experience. I emailed Eric regarding a car that they had in stock and he promptly responded to my email and gave me a great out the door price. Adam my sales person was quick to call and set up a day and time to come in. He kept in contact with me regarding the vehicle. When I came in Saturday 1/15 I was greeted automatically when I entered their dealership looks like a show room and the hospitality was great. Adam got us keys right away for a test drive and offered to let us go by ourselves, we asked for him to come as we weren’t familiar with the area and he asked what kind of test drive we wanted, short ride or a longer test drive. After returning the selling process was great, he was laid back, friendly, and answered all my questions. As we were new to Mazda he made sure to go over all the features, how to work everything before we left, he sat in the car with us to make sure we were comfortable with all the features. Marta the Finance Manager was awesome as well, nice, friendly, she went over everything as well and answered all questions and concerns. After my experience I understand why my friends have been coming here for years. I had great experiences with Eric, Adam, and Marta. Go White Sox! More

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Dealership only cares about reviews. If you write an unfavorable review, they will not sell you a car. Will allow you to go through full paper work and bully you into not writing another review before t unfavorable review, they will not sell you a car. Will allow you to go through full paper work and bully you into not writing another review before they give you a vehicle. More

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We already determined what model, trim, and a prioritized list of colors in the car we were looking for. Called dealership and spoke to Adam, who eventually was our sales rep. I inquired about CX-5 inventory list of colors in the car we were looking for. Called dealership and spoke to Adam, who eventually was our sales rep. I inquired about CX-5 inventory and found what we were looking for. Arriving at the dealership, we felt like we were in a 5-star resort lobby. Its' clean, open floor plan is very welcoming. Knowing the car buying process takes on average 2 1/2 to 3 hours, we knew this will be a pleasant environment to be in. Adam offered us to test drive the car without him. After returning we had a few more question. He is very knowledgeable and at no point did we feel pressure buy. Secretly, we were eyeing floor model which we ended up buying. After a few adjustments to the bill of sales we agreed to buy. Note: At the time of writing this review, Adam is not listed as a sales rep to rate, but we give him 5 stars Marta, who processed the paperwork is also great. She confirmed a few numbers and explained each part of the process (car title, license, etc.). The whole car buying experience when smooth. We recommend visiting this dealership and connecting with Adam and Marta. They are a great pleasure to work with and the dealership is a great place to be in. Pro tip: Make sure you know what car you exactly want (trim, color, etc.). Do an internet search "car bill of sales". It will help with negotiating. Good luck!! More

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Marta was AMAZING! She was very knowledgeable about the vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and did vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and didn't try to push anything unnecessary at all. She treated me and my niece with kindness and respect, and was so very fun to work with too! I loved that she took the time to break everything down and explain things to me in detail. I would highly recommend Marta to anyone and everyone I know! More

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Easy to work with We bought our second Mazda in seven years from this dealership. Eric and staff were great to work with. We bought an excellent car at a very fair p We bought our second Mazda in seven years from this dealership. Eric and staff were great to work with. We bought an excellent car at a very fair price. More

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Otis treated me in a way that showed respect. Otis treated me the way that a person looking and potentially buying a vehicle wants to be treated and respected. Marta was great and helpful in the Otis treated me the way that a person looking and potentially buying a vehicle wants to be treated and respected. Marta was great and helpful in the finance department. Thank you. More

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