Mark Tutaan

I've been a customer at this location for many years. Sales and Service has always been excellent. Sales and Service has always been excellent. More

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I bought a 2017 Highlander from the on October 25, 2024. It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated t It needed the windshield replace and some other items. I told them I will not drive it home until this was completed. The head sales manager stated they will not fix it until I drive it off the lot and back onto lot to take ownership. I have NEVER had to do this with any other dealership. So I left it there to get the items fixed. Pick it up Tuesday the next week. I only got less than a quarter mile down the road and I hear a whining noise that increases when I accelerate. It sounded like the transmission. I immediately called Drago the sales rep to tell him. He says he never heard the noise and to have my mechanic look at it. He never once offered for me to bring it back for them to check it out. While driving to work on Wednesday Oct 30 it had a hard time shifting and later that afternoon the engine alert came on along with the check AWD system alert. I texted Drago again and sent him a picture of the warnings. He again asked me to have my mechanic look at it. I asked about getting it looked at there. He told me to bring it in. So I did Thursday, October 31 in the morning. I spoke with a service advisor who first of all never knew that it even came through the service department or that it was on their lot. Which I found concerning since before we test drove the vehicle on October 25. I was told that it was expedited through the service department and was already for me to drive it. The service advisor at Lithia (Super Store) told me with that many issues concerning the transmission that it was better to take it straight to Toyota. Since they can't fix the transmission there. He did check the codes and said it says 1 of my selenoids were bad in the transmission. So I headed over to Kendall Toyota to have them look at it. I explained that I only had it for 2 days, the dealership that sold me the vehicle told me to bring it here. Kendall scheduled an appointment for that next week. I explained i was scared to drive it and they went to scan the codes to make sure it was safe for me to drive it home and let it sit. Kendall told me it is throwing all transmission codes. I explained I do have a warranty I bought. Kendall immediately called Lithia to tell them what is wrong and for them to start the paperwork for the claim on their end. So I took it home and let it sit until i drove it back for Kendall to diagnosis it. On November 6, 2024 I dropped it off at Kendall. Since then Kendall said they were correct it was the transmission. The warranty company was contacted. It's been almost a full month of the warranty company coming out to inspect the vehicle, getting additional paperwork from Lithia and now I am still waiting for an answer. Supposedly there is conflicting information from Lithia. So i am beyond furious and called my loan company to explain everything. I asked about canceling the contract since I have not made a payment and they told me I could. I called Lithia requesting this and they had the nerve to tell me I am doing this because I regret the purchase. I told them that if I had a working vehicle I would not be making this call. They also told me I can't cancel my contract! I told them I don't want to be making payments on a vehicle that the transmission is shot after only having it a day!! PLEASE DO NOT DEAL WITH LITHIA SUPER STORE! I put my trust in them to have a complete working vehicle for my family. I did have my mechanic check it out too. Instead it's been a huge hassle and still dealing with them. More

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So I’m from Tatitlek Alaska family of 6 and I had a 2021 Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and I did the paper work got the keys took my family out riding within 1.5 hour engine lights came on I brought it to the service and they just cleared the codes and told me come back if it comes back on so I told them we can’t just clear the codes and tell me on my way I just got the vehicle from you guys and I brought it back next day for the same reason plus it was shaking so I told them I would like my truck back but the manger said we’re not going to give you your truck back we don’t have to but I told them I don’t want to wait months for the engine repair they have to put a whole new engine in my car this company is so unprofessional when it comes to they sold a vehicle I will be also writing the daily news about this all they kept saying was don’t you want to fit you whole family no I want my truck back this dealership is no good I would never recommend this place to anyone ever More

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I loved working with Johnathan he's very helpful and sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work keep it up. I also want to thank Mark with the financing process, everything was very reasonable and painless. More

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When we went inside person came and help us about our questions about trade ins! questions about trade ins! More

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Zach was easy to work with. Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very p Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very professional and explained well all the detail about warranty. Gave me time to think about warranty and not forced me to purchase. More

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Lithia had a vehicle I was interested in and I gave them a call to see it. I spoke with John Palmer who said he would have it prepped to test drive when I arrive. John did a fantastic job assisting me with a call to see it. I spoke with John Palmer who said he would have it prepped to test drive when I arrive. John did a fantastic job assisting me with my purchase, answering questions and making the sales process move along smoothly. After a long drive into Anchorage, I was happy the process was simple. More

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Marcos was great! Super helpful and got me exactly the vehicle I was looking for! Super helpful and got me exactly the vehicle I was looking for! More

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Santiago was professional and understanding. Great person. Did not judge me, only cared for my needs. Great person. Did not judge me, only cared for my needs. More

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John really came thru for me and my family. Excellent job! Great work love it Excellent job! Great work love it More

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