Mark Thomas | Page 6

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Dear Roy B, Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear about your exceptional experience with our dealership. Your five-star rating and kind words mean a lot to us. At [Dealership Name], we pride ourselves on being a customer-driven dealership, and it brings us immense joy to know that we have met your expectations. Putting our customers first is at the core of everything we do, and we're thrilled to hear that you felt valued and well taken care of throughout your experience. Our friendly and courteous staff members are dedicated to providing outstanding service, and it's wonderful to know that their efforts did not go unnoticed. We'll make sure to share your feedback with the team, as it serves as motivation to continue delivering top-notch customer care. Your suggestion of giving us a higher rating than five stars is truly humbling. We strive for excellence in all aspects of our business, and your endorsement reassures us that we're on the right track. We genuinely appreciate your kind words and your willingness to recommend us. Once again, thank you for choosing us and for taking the time to share your positive experience. We are here for you should you need any further assistance or have any questions. We look forward to serving you in the future and exceeding your expectations once again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MBERN31, Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that your car-buying experience at Toyota of Scranton was a positive one from start to finish. We are glad to know that Doug, Matt, and Mark provided you with excellent customer service and made sure you were well taken care of during the buying process. We always strive to make the process as seamless and stress-free as possible for our customers, so it is great to know that we met your expectations. We appreciate your recommendation and look forward to the opportunity to serve you again in the future. If you ever need anything, please don't hesitate to reach out to us. Thanks again for your business and for choosing Toyota of Scranton. Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

IRELAND5308, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you've been a loyal Toyota customer for over 20 years, and that you had a positive experience with us during your recent car purchase. Our team is dedicated to providing exceptional service to all of our customers, and we're delighted to hear that we were able to answer all of your questions and provide you with the support you needed throughout the buying process. We're also glad that you found our post-sale follow-up helpful. Thank you for your kind words, and we look forward to serving you for many more years to come. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Roy B., Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

STANLEY.FISHER4, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hi Ira, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hello Jeff, Hi George, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com