Mark Thomas | Page 19

Best experience - amazing team! An unexpected visit to Toyota of Scranton and I left with a 2019 4 Runner - Outstanding experience, from sales (Tom Rogari) to finance (Marco Valenti) An unexpected visit to Toyota of Scranton and I left with a 2019 4 Runner - Outstanding experience, from sales (Tom Rogari) to finance (Marco Valenti) to learning all about the 4 Runner (Mark Thomas).... Hands down, best dealership!!! Thank you to the entire team! More

by LYN3 Verified Customer Verified Customer

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Best Dealership in NEPA All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none. I am on my 5 Toyota Vehicle. Each one I keep to around 80,000 miles. The vehicles have been great and I have not had an issue with any of them. I deal with Bonnie Weber and Brenda Willis and we have developed a great relationship over the years. Even the Sales Rep will greet me if he sees me in the service department to make sure everything is ok. My wife decided to purchase a vehicle from another dealership because she like the styling. The vehicle is fine but she totally misses the service she received from Toyota of Scranton. She can't wait to trade it in and get back to the Toyota Family. More

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New snow tires and windshield replacement Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thoma Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton. More

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9th new car from TSofS A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base a A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available. More

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.. I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really affo I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really afford much. The sales associate was mindful of that and didn't pressure me into purchasing something I couldn't afford. I really appreciated that. Since then I have religiously taken it back for almost all of the routine maintainance. I have taken it in unannounced for random mishaps (hitting tire tread on the highway..) and never once did they give me a problem. they put it up on the life and helped me out cable ties on it. when I had my accident the body shop kept me informed regularly and even let me come back and see the repairs. only once did I throw a fit about being charged for tightening the serpentine belt that they put on. in the end, they accepted responsibility and didn't charge me. I can't say enough about them. I feel comfortable walking in. every one has always been respectful, professional, and friendly. I even convinced my aunt to buy a car here. My only wish is that there used car section was a bit bigger and included older a few older toyotas, not just ones returned after a lease is up. other than that - I really can't complain. I didn't think it was possible to love a dealership as much as I love them. I won't ever buy a car anywhere else. More

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Pleasant experience This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4t This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4th purchase in 4 years from your dealership. We won't go anywhere else However, serving beer may increase your sales. Just a thought for next time More

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About a Rave4 I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and it is great on gas and it has great space. I wanted to thank TOYOTA for making a great SUV outstanding keep up the great work. More

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Replaced 14 year old car - stress free/ experience Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transactio Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transaction from walking into the door, closing the deal, financing, and taking delivery in a manner of hours. No pressure, no BS. Friendly, making sure understood car, paper work, etc. Highly recommend. More

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JOE CALI " I MADE THE RIGHT CHOICE! " THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DO THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DOOR AND DIRECTED IMMEDIATELY TO THE APPROPRIATE PERSON(MARK THOMAS). MARK WAS PROFESSIONAL AND FRIENDLY AND DISPLAYED A CARING DEMEANOR..HE ANSWERED ALL MY QUESTIONS AND OFFERED VARIOUS SCENARIOS TO CONSIDER..WE TEST DROVE MY EVENTUAL PURCHASE ( 2014.5 CAMRY SE) AND MARK WENT OVER ALL OF THE OPTIONS OFFERED..FROM PAPERWORK TO DELIVERY WAS VERY QUICK...WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE.. More

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Excellent Service All Around Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and k Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and knew everything about the Corolla and explained everything in detail on the test drive. They gave us a very fair price and were quick to draw up the paperwork and work with us to make sure everything was in order so we could take the car home that day. I would definitely recommend Mark as well as Toyota to anyone. More

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