Mark Starks

HORRIBLE! !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a month ago and still don't have my tag and title because they are withholding it until I pay them an ADDITIONAL $1,000. At signing, they NEVER told me I was required to put down $1000 cash before I could drive off the lot. I signed for $28,892 per the bill of sale and drove off the lot thinking everything was finalized. A week later, I got a phone call from the shady salesman, Nathan Watson, stating that my bank is requiring that I put down $1000. I called my bank and they stated they are not requiring any down payment from me. A couple weeks later, I get another call from the finance manager at Jim Ellis Marc Starks. I called my bank on 3-way and he stated on a recorded call, "I made a mistake", and seconds later, "the dealership isn't gonna eat this". Evidently, he was supposed to add this $1000 to the total amount to make it $29,892. But when he called my bank to cash the check he told them "$28,892". I asked him several times on this same call, was I supposed to pay this $1000 at signing, because it was never discussed. He stated twice, "no but most times when our customers purchase a new vehicle they put down $1000". Like I said, this was never mentioned or discussed with me before signing and driving off the lot. My bank stated they will not give them anymore money as the check had already been cashed. So Jim Ellis is essentially trying to make me pay it and withholding my tag and title until I do. I will NEVER recommend this crooked business to anyone and I've already contacted Fox 5 and Channel 2 News stations. My next step is to sue. More

by Brenai Verified Customer Verified Customer

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The team at this location was very knowledgeable & professional from start to finish! This was my second experience with a Jim Ellis dealership & I’d definitely purchase from you all again! Lari Downs professional from start to finish! This was my second experience with a Jim Ellis dealership & I’d definitely purchase from you all again! Lari Downs & Mr. Wood were awesome! The receptionist was also very nice & had the most welcoming smile! Thanks for a smooth transaction! More

by McCoyFam16 Verified Customer Verified Customer

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The dealer who helped me answered each question that I had and helped me picked the best decision for my new vehicle. had and helped me picked the best decision for my new vehicle. More

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Everything was great from the time I walked in door and all the way to finance. Would recommend this dealership to any of my friends. Awesome dealership!! all the way to finance. Would recommend this dealership to any of my friends. Awesome dealership!! More

by jamaal.hall Verified Customer Verified Customer

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What an absolute dream of a transaction I had when purchasing my Sierra1500. Jamie and his team did everything they could to make this transaction as painless as possible. We did everything over email purchasing my Sierra1500. Jamie and his team did everything they could to make this transaction as painless as possible. We did everything over email and text and I was in and out in under 30 mins. They even offered to deliver the car to me knowing the hectic week we were having. I declined because I wanted to see the car before we purchased but was very nice of them. Best car buying experience I have had in my 35 years of buying cars. More

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This service center was so organized, helpful and knowledgeable. I really enjoyed my experience and will be back! knowledgeable. I really enjoyed my experience and will be back! More

by jraiford Verified Customer Verified Customer

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My sales person was Linnell Whitsey, and he was extremely knowledgeable and professional. I’ll purchase all of my vehicles from him. knowledgeable and professional. I’ll purchase all of my vehicles from him. More

by yaznol2348 Verified Customer Verified Customer

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Great experience, staff was knowledgeable and quick to help. Vehicle was delivered clean and promptly. help. Vehicle was delivered clean and promptly. More

by WCARTER1 Verified Customer Verified Customer

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Worst car purchase experience, I have ever had. I purchased a used Jaguar online, worked with a sales person and agreed on a price. This was the easy part. I live in NC and I paid to have the car d I purchased a used Jaguar online, worked with a sales person and agreed on a price. This was the easy part. I live in NC and I paid to have the car delivered. The day the car arrived, the driver didn't have any paper work for car, and the temporary tag was in someone else name. I called the dealer back and make them aware of issues. A week goes by and no contact from anyone at dealership. When the paper work arrives it has the wrong address on all paper work . None of the forms where signed or completed by dealer, I have contacted an attorney. They just want your money. No one from dealer has contacted since I handed the driver a check. 4/23/24-I still have not gotten a signed damage form for car purchased and the temp tag expires this week, I have contacted my DMV here in NC and they don't have any paper work for car. Can you please advise ? More

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I can not rave enough about how great of an experience I had in my dealings with Tate and Bobby. Bobby was attentive and courteous from the moment we spoke. He addressed all my questions and worked with me had in my dealings with Tate and Bobby. Bobby was attentive and courteous from the moment we spoke. He addressed all my questions and worked with me to make the deal happen. Tate was professional and respectful with me when addressing the "deal" regarding my trade-in and cost of the new vehicle. Based on my experience, I would definitely buy from Jim Ellis in the future. More

by CMCFARLANE0 Verified Customer Verified Customer

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