Mark Rydman

I have never met a man more condescending than Mark. He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable or unwilling to address concerns with anything except snobbery and disdain. He appeared not to understand the products his establishment sells, frequently telling me it was a courtesy that he provided a service I paid for. Interacting with me appeared to be a nuisance and a bother to him once he realized I was dissatisfied with the service I had received thus far, to the point that I removed my vehicle from the service department and took it elsewhere. Regarding the service department as a whole, my experience is that no one is ever available to answer the phone, nor do they respond to voice messages left for them. In the three months that my car was in for service, not a single employee or representative of the company called to update me on the status of my repairs or to explain any difficulties they were having in diagnosing the issue with my vehicle. I genuinely believe the staff forgot that they had my vehicle and I suspect they failed to attempt to diagnose the issue for repair until I showed up in their office asking for an update. Customer service is seriously lacking at Suburban Ford of Waterford and I sincerely regret choosing to continue doing business with them after purchasing the vehicle (my sales team was amazing, no complaints there). Unfortunately, the service department had left me feeling mislead and mistreated. More

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I wrote a review yesterday about Suburban Ford Quick oil change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank y change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank you, that's going above and beyond!! More

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Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More

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Ed Rogin is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to wor is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to work so I could take care of my family. Ed helped me find financing for a 2020 Ford Fusion that was present in the showroom of the dealership. I am grateful that Ed went above and beyond to accommodate me with financing for this vehicle. I would definitely recommend Suburban Ford of Waterford to anyone who needs a vehicle for their daily commute or other business needs. Sincerely, Paul Stolt Jr. More

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This is my new dealership!! Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife i Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife is gonna trade in her Honda CRV for a Mercury MKZ and we will be see everyone at Suburban Ford of Waterford soon!! More

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