Mark Rice

Best dealership around, hands down. Normally, I do not review dealerships, because well... Most of them aren't very good. That is not the case with Mazda of Bedford. I made an inquiry on Normally, I do not review dealerships, because well... Most of them aren't very good. That is not the case with Mazda of Bedford. I made an inquiry online in early May about a phenominal deal they were running on the left over new 2018 Mazda3's and almost immediately I was called and emailed by Mike Kertis. I showed up randomly after work one day to peak at the car I inquired about, and unfortunately Mike was not there, but Mark Rice stepped up and took care of me. This was in early May. Mark is very kind, and professional and INCREDIBLY knowledgeable about Mazdas. I never drove a Mazda (of any model) prior to my test drive of the 2018 Mazda3 with Mark, but between the car and Mark's knowledge I was sold. I wanted the car, badly. I was a bit upside down in the car I traded in due to my own stupidity of buying a car that depreciated way faster than I could pay it down, and Manager Scott stepped up and helped me as much as he could, getting me to a comfortable area where I could trade it in. Between some money down on my part, Scott's help, and Ray Cieslak hunting for the best finance option, I was able to secure the car at a payment I was happy with, on a car I was 10x happier with than my previous. I picked up the car on a different day. That's when I met Mike Kertis. Mike was so friendly and told me even MORE about the car that I didn't know. He also delivered it to me, and I've never experienced a delivery quite like this one. It was detailed to the hilt, pulled inside with a sold sign on it, and Mike helped me download the My Mazda app, taught me how to use it, paired my phone with the car, and again taught me more about the car. Last but not least, I got my first service today at Mazda of Bedford and met Milo Milosevic. Milo knew my name as soon as I walked in and told me all that they were going to do. He provided me with a rebate form to get 15$ off my next oil change, and gave me a bag of snacks to eat while I waited. The service waiting room had delicious coffee with "all the fixens" and water and soda. The oil change and tire rotation was done in a timely manner, they washed my car, and much to my surprise gave me $25 off my bill for my first service. I'm so amazed at this dealerships effort to go above and beyond for their customers. I will NEVER step foot on another Mazda lot as long as I live in North East Ohio. They have earned my recommendation, and my repeated business. Way to go guys!! More

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No negotiations. They practically eliminated the negotiation process by giving me a great deal right off the bat. All of the salesmen are very genuine and knowledgeabl They practically eliminated the negotiation process by giving me a great deal right off the bat. All of the salesmen are very genuine and knowledgeable on all of the vehicles in stock. More

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Painless My experience was as painless as buying a car can be. The salesperson (Mark) was great. No runaround, offered a very competitive price and had all the My experience was as painless as buying a car can be. The salesperson (Mark) was great. No runaround, offered a very competitive price and had all the paperwork ready once I arrived to pay for the car. No complaints. More

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Fantastic experience from start to finish. Started online and via e-mail getting info about the CX-9. Very quick to respond and provided info I asked for. Went in to test drive and the experien Started online and via e-mail getting info about the CX-9. Very quick to respond and provided info I asked for. Went in to test drive and the experience got even better. People are friendly, knowledgeable and very accommodating. I was able to negotiate a great deal too. They even have a valet service that picks up your car for service. That’s something you typically find in luxury level dealerships. Overall great experience and would highly recommend dealership to anyone looking for a Mazda. More

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Excellent staff - very knowledgeable and nice Excellent service- from the salesmen to the manager and the service department. This is out 4th Mazda and we are most pleased with the customer servic Excellent service- from the salesmen to the manager and the service department. This is out 4th Mazda and we are most pleased with the customer service of this dealership. Mark Rice is an excellent salesman- hard working, very knowledgeable, thorough, and one of the best! Scott Newman was also great. We also bought this mazda here because of their amazing service department which is honest and has great pricing- Richard Bertman the service manager goes out of his way to service your Mazda. Most pleased with this Service Manager More

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Great customer service Shannon and Mark answered all of our questions and concerns in a professional manner. From the initial contact online through the sales purchase, we f Shannon and Mark answered all of our questions and concerns in a professional manner. From the initial contact online through the sales purchase, we felt that we were given the time to understand our car buying process and felt confident that we had made the right choice. More

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Excellent Customer Service I went into Mazda of Bedford not really expecting to purchase a car that day. From the moment I walked in I felt very comfortable. Scott Newman, the m I went into Mazda of Bedford not really expecting to purchase a car that day. From the moment I walked in I felt very comfortable. Scott Newman, the manager, greeted me when I walked in. He asked what I was shopping around for and immediately pulled Mark Rice, one of the sales associates to answer any further questions I had. It was nice to be recognized instead of waiting around for someone to notice if I needed help. Scott periodically checked to make sure things were going well and had some great conversation not related to business. Mark was an absolute pleasure to work with. Never once did I feel rushed or that there was an expectation to purchase. When they came back with the price for my new CX-9, I was sold and that was it. I was trading in a car and was not expecting to get such a great deal. Mark kept me informed as to the status of when my new car would be in over the few days we were waiting for it to arrive. When I did pick up my car, Mark walked me through every inch and option on the vehicle. I have never had any car dealership go into such detail. I highly recommend Mazda of Bedford and specifically Mark Rice. More

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Caring and very efficient staff Every person who works here is amazing. From being patient with my special situation with a car I should have never gotten into and helping me with ev Every person who works here is amazing. From being patient with my special situation with a car I should have never gotten into and helping me with everything they had to get me a better car that's safe for my kids. They stayed until 10:30 at night just so we could drive away with our new car after spending 7 hours working with us. Excellent experience and we will definitely be back. More

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Second Purchase Due to Treatment After My First Just bought my second Mazda 3 from this dealership based on the quality of my first one and the way they kept it running like new for 11 years. The s Just bought my second Mazda 3 from this dealership based on the quality of my first one and the way they kept it running like new for 11 years. The service was always courteous, thorough and professional. Buying the new car was a simple, easy transaction. It took longer to show me the new controls than it took to reach an agreement on price. Everyone with whom I came into contact treated me as a valued customer. More

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Great experience Mazda of Bedford was very accommodating. They gave the best deal out of all the dealerships in the central Ohio and northeastern Ohio area. Call Mar Mazda of Bedford was very accommodating. They gave the best deal out of all the dealerships in the central Ohio and northeastern Ohio area. Call Mark Rice he was very helpful, patient, knowledgeable. Get a quote from whoever you’re going through and call Mark to see if you can get a better deal! 5/5 stars. More

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