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Mark Miller
Mark Miller at Certified Benz & Beemer

Mark Miller | Page 21

Sales Manager

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.8
435 Reviews
4.8

435 Reviews

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435 Reviews of Mark Miller

January 01, 2023

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Employee Rating

Everything here was perfect from the sales of Robert Kirkwood to financing to management. Seemless snd very very easy process. Will highly recommend More

by gui915
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Robert Kirkwood, EJ Schneider

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Jan 01, 2023

Certified Benz & Beemer responded

Dear gui915: We cannot thank you enough for sharing your wonderful feedback with us. It's great to hear that you had such an easy purchase. We are grateful for your business as well as your strong recommendation of CBB to others. We look forward to providing you with another 5 Star experience on your next visit. Happy New Year!

December 29, 2022

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Employee Rating

Amazing team. Andrew, Sarah and Mark helped me get the car I wanted without any hassle. Awesome out of state car buying experience. Thank you guys! More

by David
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl , Sara Al Taay

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Dec 29, 2022

Certified Benz & Beemer responded

Dear David: You are very welcome! Thanks for sharing how well your out-of-state car buying experience was while working with Andy, Sarah and Mark. We really appreciate your patronage and look forward to the opportunity to work with you again in the future. Happy Holidays!

December 29, 2022

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Employee Rating

Love my new car! !! Thank you for making our Xmas Eve experience at your dealership so successful! You were thorough, incredibly friendly, and most of all completed th More

by Arizonaangel09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl , Crystal Fletcher, Dana Jones

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Dec 29, 2022

Certified Benz & Beemer responded

Dear Arizonaangel109: You are very welcome and we couldn't be happier that we could help your Christmas be special. We are grateful for your kind words and support. We hope you enjoy your Porsche for years to come and, in the meantime, keep CBB in mind should you need anything in the meantime. Happy Holidays!

December 25, 2022

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Employee Rating

Very disappointed. I suggested a price I was willing to pay for the car with a trade in was reasonable. But after I spent two hours at the dealership the price for the More

by Burt10
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Robert Kirkwood

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Jan 04, 2023

Certified Benz & Beemer responded

Dear Burt10: We, too, are very disappointed to receive your review. When you came to our dealership initially and requested a value for your trade-in, you were provided a range ($18,000-$20,000), depending on the condition of the vehicle based on our inspection. When you later brought the vehicle to be looked at, you then informed the salesperson that the car would need tires. Based upon the assessment of the vehicle's condition, the value placed on the vehicle was $500 less than the range that had been provided ($17,500). That was still $5,000 less than the $22,500 that you were looking for your trade. Considering that we were more than 20% apart on price, we understand that we were not able to reach a mutual agreement on the trade-in. We are sorry that you are upset that we could meet you halfway. Feel free to contact me if you have any questions or if I can ever personally assist you in the future. Sincerely, Jack Schneider, Owner

Jan 04, 2023

Certified Benz & Beemer responded

Dear Larry: I am glad that we had a chance to speak today. I do appreciate you shareing your thoughts and feedback with me personally. If I can ever assist you again personally, please do not hesitate to contact me. Sincerely, Jack Schneider, Owner

Jan 04, 2023

Burt10 responded

Jack, Unfortunately that is not exactly what happened. I told the sales person my car needed new tires AND a new battery the first time we met. In fact that is why I could not drive the car there for the estimate to begin with. Robert gave me a proposal while there. The next day we texted and I told him the price I would buy it at. I came back to the dealership based on Robert telling me my price proposal sounded very fair and reasonable. I spent another 2 hours at the dealership. Once the car was there the sales manager came back with an estimate of $17,500 for my car and a proposed price with trade in that was $500 more than what i was first given and $5000 away from what i was told was a reasonable offer. Mark Miller said the tires would cost $1500 but the car was in great condition. If you take $1500 off what I was willing to buy the car for we would have had a deal. Instead the price got higher. No effort was made to meet me halfway-if that happened I would have bought the car. I am happy to talk to you about it. You can call my cell any time. Larry

Jan 28, 2023

Burt10 responded

Jack it was good speaking with you as well. Ironically the price of the car has dropped, it is still at the dealership, and is now below what I wanted to pay. It's too bad we could not have come to terms when I was there.

December 21, 2022

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Employee Rating

Wow! That was fun! I haven’t had this much fun buying a car ….well… maybe…ever! Que was fantastic. Very knowledgeable and helpful and NO pressure. Mark More

by Nick F
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Naimul "Que" Sadeque

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Dec 22, 2022

Certified Benz & Beemer responded

Dear Nick F: WOW is right! We couldn't be more pleased that you shared how fun it was buying your BMW from Que. It's great to hear how well Que and Mark treated you without any pressure. We are grateful for your kind words and support. Please let us know when we can have the pleasure of helping you again in the future. Happy Holidays!

December 20, 2022

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Employee Rating

Warm and friendly staff that are attentive and accommodating. Cars are in great condition too. More

by Christopher
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay, Crystal Fletcher

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Dec 20, 2022

Certified Benz & Beemer responded

Dear Christopher: We really appreciate your sharing your positive feedback with us. Thanks for choosing CBB and for the 5 Star review. We look forward to the next opportunity to provide you with another 5 Star experience. Happy Holidays!

December 18, 2022

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Employee Rating

Andy was super helpful and the buying process was straightforward. Highly recommend CBB and ask for Andy when you get there More

by matt
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl

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Dec 19, 2022

Certified Benz & Beemer responded

Dear Matt: Thanks so much for sharing how helpful Andy was with your Audi purchase. We really appreciate your business as well as your recommendation of CBB to others. We look forward to being there for you to assist with all of your future automotive needs. Happy Holidays!

December 18, 2022

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Employee Rating

This was my 2nd purchase through Certified Benz & Beemer. Andy was so helpful in sending pictures, videos, & answering my questions since we live 2 hours away. He is professional and personable & made our p More

by Gray444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl , Michael- Financing - 5 stars

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Dec 18, 2022

Certified Benz & Beemer responded

Dear Gray444: We love to hear from our repeat customers and it's great to hear that you had 5 Star experiences with both purchases. We are glad that Andy was so friendly and helpful too. Thanks so much for your continued support. We look forward to being there for you to assist with all of your future automotive needs. Happy Holidays!

December 06, 2022

Dealership Rating
Employee Rating

This dealership is a fantastic place to buy your next car. The customer service is outstanding and everyone is very friendly. I enjoyed working with James and he made sure I was taken care of every step More

by Bbeer1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Schneider , Sara Al Taay, James Viator

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Dec 07, 2022

Certified Benz & Beemer responded

Dear Bbeer1961: Thanks for letting our customers know about CBB's outstanding customer service and that James was so helpful with everything. We are so glad to hear about your wonderful car buying experience and that you love your car too. We are grateful for your kind words and support. Please let us know when we can have the pleasure of assisting you again in the future.

November 29, 2022

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Employee Rating

Best ever jeff was amazing an also EJ an Mark are amazing managers an finance. Thank you again love the lamborghini hurcan . We will be doing more purchase in future. More

by Performante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Pals , Sara Al Taay, Jeff Hallenbeck, EJ Schneider

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Nov 30, 2022

Certified Benz & Beemer responded

Dear Performante: You are so very welcome and congratulations on your new Lamborghini! We couldn't be happier that Jeff, EJ, Mark and the CBB team helped you have an amazing experience. We are grateful for your business and are excited that you intend to return in the future. We look forward to providing you with another 5 Star experience when you do.

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