Mark Mears
Mark Mears at Lithia Volkswagen of Des Moines

Mark Mears

Service Manager

Lithia Volkswagen of Des Moines

5200 Merle Hay Rd
Johnston, IA 50131

4.6
30 Reviews
4.6

30 Reviews

Write a Review

30 Reviews of Mark Mears

September 27, 2024

Dealership Rating
Employee Rating

I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all! More

by WMBURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emrah Tabakovic

Sep 27, 2024

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Mark, Emrah, and our team appreciate your business and hope to see you again soon! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

August 27, 2024

Dealership Rating
Employee Rating

AJ was the best salesperson I have ever encountered when purchasing a new vehicle! He is so knowledgeable about many vehicles besides VW’s to help in comparison to this vehicle so I could make a more inform More

by Jan Mulford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Fluegge, Sejad Dubinovic , AJ Highsmith

Aug 27, 2024

Lithia Volkswagen of Des Moines responded

Thank you, Jan, for sharing your experience with us! We're happy to hear it went well with AJ and truly appreciate your feedback. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

July 22, 2024

Dealership Rating
Employee Rating

This site went above and beyond with customer service and making buying a car the most comfortable and welcoming experience. We can not wait to be their long time customers. More

by rogerssaeler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Berkes, Brian Fluegge , Aj Highsmith

Jul 22, 2024

Lithia Volkswagen of Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Roger, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 02, 2024

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Employee Rating

Amazing service, amazing sales team! I’ve been going to Lithia VW for a long time and they always take care of me. More

by k.renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Berkes

Apr 02, 2024

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

November 16, 2023

Dealership Rating
Employee Rating

An amazing experience. Christian was amazing to work with. Everything went perfect and we are happy! More

by Vw#1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sejad Dubinovic , Jeremy Lester, Steven Martelli, Christian Woodard

Nov 16, 2023

Lithia Volkswagen of Des Moines responded

Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Christian was able to help, and we hope to see you again! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

August 29, 2023

Dealership Rating
Employee Rating

Emrah and everyone there is amazing and I highly recommend everyone there for service or sales. More

by EMUJIC0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Linda Cramer, Majid Garibovic, Alex Henson, Zachary Klabunde, Faris Kudumovic, Emrah

Aug 29, 2023

Lithia Volkswagen of Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines!

August 16, 2023

Dealership Rating
Employee Rating

Jacob did his best to ensure quick & quality service! Appreciated these guys! Thanks for everything More

by Nashcoe623
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Howell

Aug 17, 2023

Lithia Volkswagen of Des Moines responded

Nash, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob, and we look forward to working with you again.

February 17, 2023

Dealership Rating
Employee Rating

Took car into Dealership Feb 6, determined to be faulty alternator, part came in next day, noticed stalling, miss information won't call back so I went to dealership found car dash tore into pieces, later More

by B.leach72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 22, 2023

Lithia Volkswagen of Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 23, 2023

B.leach72 responded

Speak to your service manager and shop forman, and gm they are all aware! Also filed formal complaint with Volkswagen usa, with supporting documents!7313634450

September 29, 2022

Dealership Rating
Employee Rating

Great experience provided by the service department and Emerah was awesome to deal with. I would recommend them! More

by Dbasic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emrah

Oct 02, 2022

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Emrah met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

August 06, 2022

Dealership Rating
Employee Rating

The representatives were prompt, politely served and accommodated us. We felt they knew what they were doing. More

by Pamela goering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emrah Tabokevic

Aug 06, 2022

Pamela goering responded

See above

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