Mark Matuszewski
Mark Matuszewski at Mercedes-Benz of St. Charles

Mark Matuszewski

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

4.6
95 Reviews
4.6

95 Reviews

Write a Review

95 Reviews of Mark Matuszewski

December 13, 2025

Dealership Rating
Employee Rating

Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Mercedes-Benz of St. Charles responded

Thank you for your kind feedback! We’re glad to hear you received quick service and had a great experience with our team during your recall visit. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

December 12, 2025

Dealership Rating
Employee Rating

Commitments kept. Highly professional team. Mark can always be counted upon to give great advise More

by Ftanzi
Recommend Dealer
Yes
Dec 19, 2025

Mercedes-Benz of St. Charles responded

Thanks for sharing. Your support is truly appreciated. Wishing you a wonderful holiday season!

November 16, 2025

Dealership Rating
Employee Rating

Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Mercedes-Benz of St. Charles responded

Thank you for taking the time to share your experience! We’re glad to hear that the service needs were completed quickly and that the loaner vehicle helped keep things convenient for you. Mark and the team truly appreciate your trust. They take pride in delivering efficient, dependable service every time. We are grateful for your continued confidence in us and look forward to assisting you again whenever you need us!

October 14, 2025

Dealership Rating
Employee Rating

Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently. More

by julie.clemens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Oct 16, 2025

Mercedes-Benz of St. Charles responded

Always happy to assist you with your service needs. Thanks for sharing and for the 5 stars. Your support is truly appreciated.

May 15, 2025

Dealership Rating
Employee Rating

It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal More

by tellymanken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Mercedes-Benz of St. Charles responded

Thanks for being our customer and for the wonderful review! We look forward to assisting you with your Mercedes-Benz needs for many years to come!

November 03, 2024

Dealership Rating
Employee Rating

My observation of the dealership service, housekeeping, personal was five star. Mark led the way. More

by bjbauer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Mercedes-Benz of St. Charles responded

Thanks for sharing. Your 5 star review is appreciated!

July 27, 2024

Dealership Rating
Employee Rating

Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service More

by DLSaam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

Mercedes-Benz of St. Charles responded

Glad we were able to assist in getting your vehicle in optimal condition for your road trip. Thanks for sharing. Your support is appreciated.

June 22, 2024

Dealership Rating
Employee Rating

We brought it in for service and you never serviced it. We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't noti More

by jktkjk3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 27, 2024

Mercedes-Benz of St. Charles responded

We sincerely apologize if your recent experience with us did not meet your expectations. Please reach out to our service manager, Ron, at 630 485-2300 and he will personally review your service details with you. We are committed to addressing any concerns you may have and strive to ensure your complete satisfaction. Thank you once again for choosing our services, and we look forward to the opportunity to serve you again in the future!

May 10, 2024

Dealership Rating
Employee Rating

Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o More

by Nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

May 10, 2024

Mercedes-Benz of St. Charles responded

Thank you for your review, Nik! We appreciate your support.

October 11, 2023

Dealership Rating
Employee Rating

I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class ser More

by whausner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

1
...

Dealership Inventory (142 Vehicles)

used 2016 Toyota RAV4 car, priced at $20,925
2016 Toyota RAV4
used
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz Sprinter 2500 car, priced at $68,321
2026 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automanual
Rear-wheel Drive
used 2022 Mercedes-Benz GLE 350 car, priced at $43,995
2022 Mercedes-Benz GLE 350
used
White exterior
Automanual
All-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $75,785
2026 Mercedes-Benz GLE 350
new
Black exterior
Automanual
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $54,585
2026 Mercedes-Benz GLC 300
new
Black exterior
Automanual
All-wheel Drive
used 2022 Jeep Grand Cherokee car, priced at $33,912
2022 Jeep Grand Cherokee
used
Bright White Clea exterior
Automatic
Four-wheel Drive