Mark Mastracchio

Excellent sales and service, I’ve bought multiple vehicles and have has service regularly, these guys are top notch. vehicles and have has service regularly, these guys are top notch. More

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Professional, Polite and Prompt. Look forward to working with him again. He was attentive and addressed each and every one of my concerns. I can’t imagine myself servicing at any other dealer in CT! with him again. He was attentive and addressed each and every one of my concerns. I can’t imagine myself servicing at any other dealer in CT! More

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Superb service by Mark led me to return for a new vehicle purchase. Dado Dadic was a personable and helpful salves representative. I'd go her again without question and recommend the dealership to other purchase. Dado Dadic was a personable and helpful salves representative. I'd go her again without question and recommend the dealership to others. More

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Outstanding Organization! Since 1992, I've purchased and services my vehicles at A-1 Toyota and I do not plan to ever go anyplace else! Over the course of this time, I've had t Since 1992, I've purchased and services my vehicles at A-1 Toyota and I do not plan to ever go anyplace else! Over the course of this time, I've had the opportunity to work with every department within this organization and every individual that I’ve had the opportunity of working with has been a first class top shelf professionals! My Personal Thanks to the Entire Team for their many years of customer service to myself and their continuing tenacious pursuit of Outstanding Customer Service! More

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The best dealership, highly recommended! I've had the best customer experience at A1 Toyota. Dado and Sanny are great people to work with. I had shopping for a used vehicle in CT and NY, and I've had the best customer experience at A1 Toyota. Dado and Sanny are great people to work with. I had shopping for a used vehicle in CT and NY, and i can confidently say a1 toyota was the best one. More

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The only dealership I will ever go to! Our experiences with A1 Toyota and with Quincy Smith are always nothing short of excellent and this visit was no different. We leased a new 2019 Highl Our experiences with A1 Toyota and with Quincy Smith are always nothing short of excellent and this visit was no different. We leased a new 2019 Highlander XLE AWD and it is simply perfect. Quincy was meticulous in his attention to detail and made sure we were completely comfortable with our choice. Sunny was incredibly helpful when I made my first inquiry about trading in my previous vehicle and ensured that all of my questions were answered and that the follow up to my trade in was seamless. I’ve been buying and leasing cars from A1 Toyota since 2010 and I have no intentions of ever going to another dealership. I’ll add that I travel from Long Island NY to A1– even for my maintenance. The difference between the quality of service at A1 compared to the many Toyota dealerships I’ve dealt with in the past is dramatic. A1 is by far the best dealership and Quincy Smith is the best Toyota employee that I’ve ever met. More

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Positive experience When I made the decision to purchase my first ever used vehicle I returned to A-1 Toyota because of past positive experience with both Quincy from the When I made the decision to purchase my first ever used vehicle I returned to A-1 Toyota because of past positive experience with both Quincy from the sales area and past service for other vehicles. I was very pleased with my purchase and the overall experience. I would recommend this dealership for those interested in purchasing a new or used vehicle. More

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Made car purchase easy and hassle free Have gone to their service dept for years because they're the best. Experience with the sales team was great as well, making things as quick, eas Have gone to their service dept for years because they're the best. Experience with the sales team was great as well, making things as quick, easy, and hassle free as possible. More

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RARE COMBINATION OF HONESTY, QUALITY, THOUGHTFULNESS I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) wa I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) was purchased by a large corporation. Repeatedly, I was finding that the places that I was taking my car, whether it was the old dealership, the local repair facility, or the tire shop that I went to for an emissions test, were doing poor work or lying to me about what my car needed. On more than one occasion, a shop told me that my brakes or tires were perilously worn, or a rubber part of the undercarriage was torn and could pose a danger in driving. When I asked the guys at the family-owned tire store (Fetzer Tire) that I've used for over 20 years to check the condition out, they said that what I was told was a lie. In one case, a shop did repairs to a noisy exhaust system, for two hundred dollars, but in a month or two, the system was making a racket again. In 2008, after a drunk driver ran into my car and totaled it, I asked the husband of a friend of mine if he could recommend an honest and competent dealership anywhere in Fairfield, New Haven, or Hartford counties in Connecticut. He’s a former car design professional for Ford and, in more recent years, a sales rep for an auto company. After careful consideration and checking with colleagues, he recommended A-1. I followed his advice and bought a Prius from A-1. In the cab on my way to A-1 to pick up my new car, the cabdriver told me how satisfied the people he'd taken to or picked up from A-1 seemed to have been with the dealership over his years of working in the New Haven area. In my decade of dealings with A-1, everyone I dealt with there, including the salesman, Fariz ("Dado") Dadic (from whom I've now bought two Priuses), my various service reps, the contracts manager, and the checkout people, have always been friendly, informed, and helpful. It’s a testimony to the quality of the service staff and of the Prius itself that my first (2008) Prius now has over 318,000 miles on it, has never required a battery replacement or major engine repair, and is still running just fine -- so much so that I'm turning it over to my wife now. Not only have I never had any evidence that A-1 recommended or performed unnecessary work on my car, but at times a service rep has made a suggestion or an offer to me that saved me money -- when they could have recommended something unneeded or more expensive. It’s undoubtedly a sign of the quality of both the dealership’s management and its staff that every one of the four or five A-1 service reps that I’ve had over the years is still at A-1. Because of the friendliness and helpfulness of the people who work there (and because of the clean, bright, excellent facilities, including a little cafeteria and a wired Quiet Room), coming in for sales or service is always a pleasant experience (except, of course, when some expensive, normal maintenance is called for! -- and even then, the guys make it as painless as possible). With regard to my salesperson, ‘Dado,’ in particular, I understand that many people besides myself over the years have found him to be a person who, from the moment you meet him, conveys good will, honesty, and concern for your interests. When it recently became time for me to buy another car, I went to him, and he was helpful in various ways, making me aware of what cars and what incentives were available, introducing me to the cars' features, capabilities, and the add-on benefits (like Toyota Care free early maintenance, 21 days of free car washed, etc.). My current service rep, Mark Mastracchio, was also extremely helpful, with his knowledge of autos and different Toyota models' strengths, added features, and so on. When it came time for me to buy a car again, I didn't consider and wouldn't have considered going anywhere other than A-1. The combination of honesty, ability, and helpfulness that you get from its people is increasingly rare among car dealers and repair shops. This is both a review and an expression of thanks. More

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Excellent dealership and staff!! Kudos!! My husband and I have been doing business with A-1 for many, many years now! Still the best dealership around. Plus now, we have Quincy Smith who is n My husband and I have been doing business with A-1 for many, many years now! Still the best dealership around. Plus now, we have Quincy Smith who is not only the best car salesperson in the industry, but he is really smart, gives you all the important information, and is very personable. He is also very respectful of your time and your choices as well as your life situation. This is to be commended! Thank you Quincy! Carlos in finance was also very personable and explained everything in detail. HIs computer is also very cool. Felt like I was on Hawaii 5-0! Further, kudos to Mark M. in service, as he is wonderful as well! He always explains what is wrong w/ your car and gives you the most important information to make an appropriate choice! Thank you to all 3 gentleman! Much appreciated! Gina More

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