Mark Maskol | Page 3

They are always attentive and listen very well for concerns. Also always keep me informed of the progress of the service! concerns. Also always keep me informed of the progress of the service! More

by CURTPAUL123 Verified Customer Verified Customer

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An exceptionally positive customer experience. The service was performed on schedule with total professionalism and attention to detail. The service was performed on schedule with total professionalism and attention to detail. More

by steven.wallace Verified Customer Verified Customer

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One of the selling points of this car was that they offered a loaner car during service. However, It was a cumbersome process to get a loaner car. They needed information from me to issue the loaner ca offered a loaner car during service. However, It was a cumbersome process to get a loaner car. They needed information from me to issue the loaner car but waited h til the last minutes to get this information (which was very inconvenient for me..:I was driving to work!). In addition, I scheduled a time for my service and then they changed the time on be to an earlier time. Finally, I mentioned an issue with the car and they didn’t keep me informed of the outcome of that issue. More

by kantzesfamily Verified Customer Verified Customer

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My case manager, John was very efficient, knowledgeable and had great anticipatory skills. I was able to get prop service in an efficient, clean and well run dealership. Best bathroom ever/very serene. T and had great anticipatory skills. I was able to get prop service in an efficient, clean and well run dealership. Best bathroom ever/very serene. The only recommendation I would make would be to have a couple of either desks and or high tops near a plug where someone who is waiting can still work on their computer More

by jav1956 Verified Customer Verified Customer

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My experience with the service department has been great. They are very polite and professional and explain everything in detail before beginning the work. They let you know upfront the cost of the work to b They are very polite and professional and explain everything in detail before beginning the work. They let you know upfront the cost of the work to be done. They knew that the work to be done on my GV60 was going to take more then one day and arrange to have loaner for me to drive. Thank you! More

by gslindner1 Verified Customer Verified Customer

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Feels like Portia but more welcoming. Very fancy. Very luxurious and welcoming. Always a pleasant experience coming here and always treated like a valued customer Very fancy. Very luxurious and welcoming. Always a pleasant experience coming here and always treated like a valued customer More

by mspsyli Verified Customer Verified Customer

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They were very courteous and the time that they quoted me versus the actual time we're very close. The only negative thing about the visit was the car wash They did an very good job on the outside of the S versus the actual time we're very close. The only negative thing about the visit was the car wash They did an very good job on the outside of the SUV, but they didn't vacuum the cargo area and the inside of the windshield, what's smeared badly, worse then when I dropped it off. More

by stubblebine Verified Customer Verified Customer

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I really appreciate their valet service to come and get the car and drop off a loaner while they have my car in for service. The staff are very friendly and always respond promptly. the car and drop off a loaner while they have my car in for service. The staff are very friendly and always respond promptly. More

by zimmie825 Verified Customer Verified Customer

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I have been using Genesis of Mentor exclusively for all maintenance and repair services for my G90. I find them to be responsive, flexible, comprehensive, and competitive on pricing. The waiting area is maintenance and repair services for my G90. I find them to be responsive, flexible, comprehensive, and competitive on pricing. The waiting area is excellent as it represents the luxury brand well. More

by bw134 Verified Customer Verified Customer

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The service department is always neat and clean and the staff is always polite and professional staff is always polite and professional More

by Kvbvon1 Verified Customer Verified Customer

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