Mark Maskol

Always a great experience! The technicians are thorough and the entire department is professional and helpful. The technicians are thorough and the entire department is professional and helpful. More

by laruscg Verified Customer Verified Customer

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Did exactly what we discussed in a timely fashion. Would recommend to anyone requesting service on their Genesis Would recommend to anyone requesting service on their Genesis More

by dsfranken Verified Customer Verified Customer

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I picked up my vehicle because the technician couldn’t find anything wrong for the second time, and go to get on the highway and light come on on the dash , so I had to take it right back. find anything wrong for the second time, and go to get on the highway and light come on on the dash , so I had to take it right back. More

by stacey.vaden Verified Customer Verified Customer

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Pleasant staff, timely service. Nice waiting room. Nothing else I can offer at this time. Nice waiting room. Nothing else I can offer at this time. More

by jdspoodles Verified Customer Verified Customer

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I arrived on time for my appointment and I was taken care of right away. Everyone was friendly and I was out in no time. My car was spotless when it was returned to me. of right away. Everyone was friendly and I was out in no time. My car was spotless when it was returned to me. More

by joanie.scicolone Verified Customer Verified Customer

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Clean courteous and responsive. I appreciate the scheduling for appts, and the waiting area is very well done. I appreciate the scheduling for appts, and the waiting area is very well done. More

by mp0 Verified Customer Verified Customer

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I had to take my car for a recall, this dealership was the cleanest I’ve ever been to. The service center staff were extremely helpful and keep me informed every step of the way. the cleanest I’ve ever been to. The service center staff were extremely helpful and keep me informed every step of the way. More

by TYRONE.MONTGOMERY Verified Customer Verified Customer

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Great first time in service experience was quickly greeted by service advisor Allison who quickly and professionally wrote my car up. A video was sent of the car in the shop with a follow up call from greeted by service advisor Allison who quickly and professionally wrote my car up. A video was sent of the car in the shop with a follow up call from Allison when my car was ready for pick up. Mark took care of me when picked up and was friendly and professional. Everything I brought it in for was addressed to my satisfaction, the car was clean when I got it back:)...........Overall a great first time in service experience and will highly recommend Genesis of Mentor to others! A+A+A+A+A! More

by ddouble123 Verified Customer Verified Customer

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The service is Awesome! The communication is great and the workers are very friendly. Bravo The communication is great and the workers are very friendly. Bravo More

by aland117 Verified Customer Verified Customer

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Very accommodating. I wasn’t able to replace my wipers on my own and I was told if I brought them in, they would put them on for me. Which they did! Young man who replac I wasn’t able to replace my wipers on my own and I was told if I brought them in, they would put them on for me. Which they did! Young man who replaced them for me was very professional and even measured one of the wipers for me that was the wrong size so I could reorder the proper size. A 10 in my book. Thank you! More

by annamaria.gallese Verified Customer Verified Customer

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