Mark Mallahan

We have purchased 2 outback’s over the years and recently a preowned 2018 Crosstrek. Our sales rep Jon is quiet, never pushy and yet very knowledgeable about his product. The Crosstrek was in immaculate co a preowned 2018 Crosstrek. Our sales rep Jon is quiet, never pushy and yet very knowledgeable about his product. The Crosstrek was in immaculate condition at 25,000. +/-. Sales manager offered to take it overnight to check it out on our own and be sure we liked it. Bought it the next day! Two days after purchase I noticed several small paint chips on the hood. With no obligation to do so Mark the sales manager had me bring it in. They beautifully repaired the paint, gave me a loaner for the day all at no charge. FIVE STAR SERVICE! No wonder we keep going back when we need a new car. Chris More

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This is the third car I have gotten at Belknap Subaru. I love my Forrester and the sales and service staff are beyond compare! They are a 10±+ love my Forrester and the sales and service staff are beyond compare! They are a 10±+ More

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I highly recommend Belknap Subaru as a place to get a new car. From beginning to end, I could sense the straightforward, non-pressure attitude that is the culture there. Justin Vos presented info on all the car. From beginning to end, I could sense the straightforward, non-pressure attitude that is the culture there. Justin Vos presented info on all the features of different models, how they would affect the price, and how to compare one model to another. And paid attention to what was important to me and what was not. Well done. I had already been to another Subaru dealer and Belknap Subaru gave me a much better price for my trade-in - the first time. No haggling, no stress. And signing the paperwork and financials was organized, straightforward and time-efficient. When we came back to pick up the car, all was ready, and Justin really helped by taking time to go through many of the buttons and new systems in the vehicle. Five stars, and much appreciated. More

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The most incompetent salespeople I've ever experienced in my life. We walked in with cash and said 'we want to buy a car from you.' After nearly a month(!) of trying to buy the car we asked for from salesm my life. We walked in with cash and said 'we want to buy a car from you.' After nearly a month(!) of trying to buy the car we asked for from salesman Tyler Avery, we finally get confirmation on the price and all the details. We then turn up to find the car is a different color to what we asked for (lol, wut?!), then instead of trying to solve the problem, we had salesman Mark Mallahan be ultra defensive about his colleague and try to argue with us about what color we wanted - then threaten me when I voiced displeasure with the process... If you appreciate clear communication, someone being proactive and making the process easy for you, or not being argued with or threatened(!), steer far, far away from this bunch of mooks. I'm almost impressed at how terrible an experience it was. 😟 More

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Special Order WRX Special ordered a WRX with Dave and Mark. Dave gave me monthly and then weekly updates on the cares status. He made sure my car was washed, waxed and Special ordered a WRX with Dave and Mark. Dave gave me monthly and then weekly updates on the cares status. He made sure my car was washed, waxed and snow tire ready when I came to pick it up. Dave even delivered my stock tires to my house for me wrapped in tire bags! More

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Disrespectful, rude General Sales Manager during oil change Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where Bought used Subaru from Belknap Subaru spring of 2017 and went back for two oil changes before this brake replacement. A few minor interactions where the customer needs did not seem important, but it's the auto industry so what do you expect. The dealership has two high tables in their waiting area which would be most comfortable spot to work on a laptop. There are also low, comfortable chairs to relax/read in. None of these locations have access to a electric socket...unless maybe you have very long cord and don't mind creating a hazard. The only accessible plug is next to a separate children's area, by a tiny table and tiny chairs. During my two last visits which were oil changes I asked an employee is I could sit at one of the unused desks, of which there are many, along the walls of the large open space. First time they set me up right in front of the entrance. Second time further along the same wall. Did my work, waited, no problems. I don't know if the General Sales Manager was there first time I sat at a desk, but second time was only two weeks ago and I remember that he (Mark Mallahan, General Sales Manager-did not know his name at the time) said hi to me, and never said anything about where I was sitting. Yesterday, I asked and someone put me at a desk - this time on different wall and close to Mark Mallahan, General Sales Manager's office. After I had been working on laptop for about 10 minutes he came up and told me could not sit there. I told him I did not mind moving and had sat there because I could not access an electric socket - if he would just show me where they were located. He hurried me off the desk, and waived me towards the waiting area. I told him I could not find a plug, and he brought me to the children's area, told me I was "All set." and walked away. After thinking about this for a second, I realized I was unhappy with my treatment and walked towards the office of a Business Manager I had a previous and friendly relationship with, to share my experience and thoughts. General Sales Manager, Mark Mallahan, stopped me and asked me what I was doing. When told I was going to speak with the Biz Manager, Mark said, "no, he busy and I'm his boss so you can speak with me." On a whole it was like interacting with a mean dad who forces his reality and dictates the experience to their kid. When I said the location he put me was not ideal, his response was I have a plug and I'm all set. Attempted to restate as it did not seemed I was being heard, spoke over me that there was "private documents" in the drawers. I attempted to explain that the area he put me was for children, and I was not only taking the space away from them should any arrive, but it was not built for an adult. He then told me that I should not just go sit at a desk, I should ask. I responded that that was exactly what I did, so he said the person was wrong to let me sit at a desk. Finally I backed off to attempting to communicate that, "I accept not sitting somewhere you don't want me to but I want to express my dissatisfaction with where you put me, and the way you are treating me." I never got the chance as her simply talked over me and countered everything I said. At one point he told me not only was I all set, but I should be happy with everything. I told him I did not need anyone, himself included, to tell me how I feel, but I think I understand the nature of this situation. This was one of several attempts to politely say "Um...yeah, I'm getting it from you pretty loud and clear at this point." This however was unacceptable to him and he would not let me walk away after stating my reality, instead trying to engage me again until I accepted his version of reality - that I was "all set and happy about it." I never stated that his "doubling down" about private documents was basically stating that he thinks I'm "untrustworthy" and he believes I'm here to steal some type of document or data from a desk where I'm visible to all and clearly working on my computer. I also never brought up the arbitrariness of his behavior based on how many times I had waited at a desk using my laptop before. There was no way he would hear these finer points when he would not even accept that children's mini chairs and table is not perfect for full grown adult. I'm a 49 year old business professional and people often think I'm much younger. I was in a t-shirt and cut of jeans. Was it the way I looked? Was he having a bad day? I tried to do work hunched over for a half hour and gave up. On the way out when I mentioned I would never return to this location again due to the way I had been treated by Mark Mallahan, the General Sales Manager, to the Biz Manger and person in Service who checked me out, they both communicated that they were not surprised and understood, by doing things like rolling their eyes and even saying, "You don't have to tell me, I work with him." If this guy can treat customers like this and he's the top sales management position, I think it says a lot about how treatment of customers are NOT important to this dealership. More

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Praise for Belknap Subaru! One of our foreign employees leased a Subaru but had to return it very early because he was impacted by the tradgedy in Japan and needed to return home. The dealership was compl leased a Subaru but had to return it very early because he was impacted by the tradgedy in Japan and needed to return home. The dealership was completely empathetic and took the car back without imposing any penalty at all! The transaction was quick and dealership personnel were completely authentic. Who ever said that business ethics are lacking in our day and age never dealt with Belknap Subaru. World Class! More

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