Mark Lubrano
Mark Lubrano at Arlington Heights Buick GMC

Mark Lubrano

Service Advisor

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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5.0
72 Reviews
5.0

72 Reviews

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72 Reviews of Mark Lubrano

October 03, 2025

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Employee Rating

Mark was every helpful and kind he keep updating me on my car progress thanks More

by Rami_enshiwat
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Arlington Heights Buick GMC responded

We appreciate the kind words about our team and are glad you had a good experience with your car updates at Arlington Heights Buick GMC.

October 02, 2025

Dealership Rating
Employee Rating

I have always gone to my Cadillac dealer to have service performed, decided to try AH Buick/GMC. They did not disappoint me, work done on time and did not try to sell me additional services. I will be back More

by rht1976
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 05, 2025

Arlington Heights Buick GMC responded

We're glad to hear that you had a positive experience with us at Arlington Heights Buick GMC. Thank you for your trust, and we wish you well.

September 30, 2025

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Employee Rating

Got me right in for service. Was told what my vehicle needed and wasn't sold a bunch of extra items. In and out. Friendly service guys. More

by JamesPreston
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2025

Arlington Heights Buick GMC responded

We’re glad our team was able to assist you with your service needs at Arlington Heights Buick GMC. We look forward to helping you next time.

September 27, 2025

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Employee Rating

I was treated with respect and curtesy. Mark was very informative and helped me with questions I had with my car More

by Drappin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eliot Pergricht

Sep 27, 2025

Arlington Heights Buick GMC responded

We're glad to hear you felt respected and informed at Arlington Heights Buick GMC. It's great that our team could assist with your questions about your car.

August 27, 2025

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Employee Rating

Service department has been uneven. My experience yesterday was very good as was the service writer. More

by haroldkessler
Service Price Transparency
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Recommend Dealer
Yes

August 24, 2025

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Mark was extremely helpful and provided excellent customer service in the service department. Very thankful to him and the dealership. More

by Nomistarr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 31, 2025

Arlington Heights Buick GMC responded

We're grateful for your kind words about our team and the service department here at Arlington Heights Buick GMC. We appreciate your support.

August 23, 2025

Dealership Rating
Employee Rating

This dealership had exactly what I was looking for in the price range that I needed. They are also very fast to respond to any questions or concerns. More

by georgiad1028
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shelley Barr, Nicolette Grivas

Aug 23, 2025

Arlington Heights Buick GMC responded

We're glad to hear you found what you were looking for at Arlington Heights Buick GMC. Thank you for sharing your positive experience with our team.

August 22, 2025

Dealership Rating
Employee Rating

The service rep Mark was very conscientious ,He kept me up to date on my vehicle’s status. Mark explained what was wrong after it was completed. Very happy with Sullivan GMC. John G More

by jgaynor2955
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Arlington Heights Buick GMC responded

We're glad you had a positive experience with our team. Thank you for choosing Arlington Heights Buick GMC, John.

August 06, 2025

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Employee Rating

Excellent customer service, Mark was very helpful. He explained everything with clarity and professionalism. All round great experience. More

by lornaloving1973
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Arlington Heights Buick GMC responded

We appreciate your kind words and are pleased to hear about your great experience at Arlington Heights Buick GMC. Our team takes pride in providing clear and professional service.

July 23, 2025

Dealership Rating
Employee Rating

My Service check in person was Mark Lucano. I had Mark last time for service and he told me what I might expect for my 5 year check in. I was able to budget for yesterday's visit and he was r More

by MKMIEKINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Arlington Heights Buick GMC responded

We're grateful for your 5-star review and kind words. Our team strives to ensure a smooth and informative experience, and it's wonderful to know they helped you effectively use your coupon and GM points. Thank you for choosing Arlington Heights Buick GMC—take care!

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