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Mark Hoch
Mark Hoch at BMW of Lenox

Mark Hoch | Page 2

General Manager

BMW of Lenox

374 Pittsfield Rd
Lenox, MA 01240

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4.3
12 Reviews
4.3

12 Reviews

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12 Reviews of Mark Hoch

September 17, 2025

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Employee Rating

Service department is great, pleasant and efficient. . Not so for sales. Very disappointed in my experience buying the car. More

by sjr
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Workmanship
Service Time
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Recommend Dealer
No
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Oct 20, 2025

BMW of Lenox responded

We're glad to hear you had a positive experience with our service department but disappointed that your sales experience didn't meet the same standard. We'd appreciate the opportunity to learn more about what happened during your purchase so we can address any issues and improve moving forward. Please don't hesitate to reach out for further assistance. Thank you, Mark Hoch - General Manager - 413-443-4702

Nov 28, 2025

sjr responded

Very disappointed with my sales experience. After I was quoted one price, the general manager insisted on a higher price. For want of $250 Berkshire Audi lost a valuable customer (This is the third Audi or BMW we have purchased from Berkshire Audi.) Alas, our last! Would certainly appreciate an explanation. Steve Rubin

June 27, 2025

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Employee Rating

Have done excellent work on my car ready at promise time and very friendly service department More

by frechettefrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

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Aug 06, 2025

BMW of Lenox responded

This review is music to our ears! Thank you for choosing Berkshire BMW and for sharing your experience. Drive safely!

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