Mark Hoch

It’s spacious, bright, and impressive. The furniture is comfortable and they have coffee,water and snacks for the customers waiting for their car to be finished. The service department was The furniture is comfortable and they have coffee,water and snacks for the customers waiting for their car to be finished. The service department was extremely helpful, friendly, and explained everything they were going to do to my vehicle. More

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Parts not available Left car overnight Still not completed next day No car offered Asked for an appraisal and it was not done Could not find keys when picking up my car completed next day No car offered Asked for an appraisal and it was not done Could not find keys when picking up my car More

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Excallant service. The time they took to service my car was great didn’t have to wait all day to get it back. The time they took to service my car was great didn’t have to wait all day to get it back. More

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Excellent experience at BMW of Lenox. Friendly staff, smooth process, great communication, and outstanding service.” Friendly staff, smooth process, great communication, and outstanding service.” More

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Beautiful new facility- comfortable wait. The staff is always friendly. Work was completed as expected and they were able to add a service I needed that day to the oil change! Very convenient The staff is always friendly. Work was completed as expected and they were able to add a service I needed that day to the oil change! Very convenient and very friendly! More

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I was very impressed with the dealership. Travis and his team took great care of me and went above and beyond to make sure that I had everything I needed was updated on time and promptly and Travis and his team took great care of me and went above and beyond to make sure that I had everything I needed was updated on time and promptly and they even dropped off my vehicle right to my door. Great service. More

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Matt and the team at BMW of Lenox were a real pleasure to work with on the purchase of my new vehicle. They were extremely courteous and straight forward with the negotiation process. During my time there, I work with on the purchase of my new vehicle. They were extremely courteous and straight forward with the negotiation process. During my time there, I truly felt like an honored guest. Additionally, their new dealership is a work of art and a very comfortable place to shop for a new car. BMW of Lenox will be my first stop when the time comes for a new vehicle in the future. If you are in the market for a new BMW, VW or Audi you should certainly stop by and give them a shot at your business. More

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Just bought a used vehicle from here 1 month ago and had to bring the truck back numerous times for things that they missed when they supposedly “went through it”. There are still problems with the truck th to bring the truck back numerous times for things that they missed when they supposedly “went through it”. There are still problems with the truck that still haven’t gotten fixed. They also were supposed to do a ceramic coat on the truck which never got done. So I paid extra money for absolutely nothing. I would not suggest to go to this dealership. More

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From scheduling to check in to pick up… top notch service. Couldn’t recommend more. service. Couldn’t recommend more. More

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Service department is great, pleasant and efficient. . Not so for sales. Very disappointed in my experience buying the car. . Not so for sales. Very disappointed in my experience buying the car. More

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