Mark Hannawi | Page 2

Great Honda dealer to take my Ridgeline to. I bought it at this dealership and now the 1st service. It was a great experience. Mark Hannawi, the service adviser was so helpful and respectful an I bought it at this dealership and now the 1st service. It was a great experience. Mark Hannawi, the service adviser was so helpful and respectful and honestly treated my truck as if it was his. He was not satisfied with the way the truck was washed after the oil change so he took it himself and washed it again. I am so impressed with the personal attention they give to their customers. Great job Northside Honda. I’m very happy More

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Very helpful cand calm person. he helped us right away when we get there,and finished our car service really fast he helped us right away when we get there,and finished our car service really fast More

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Car began screeching when I applied my brakes. Not sure how long this had been going on. I usually have my windows up and radio on. This day I had my windows down. I panicked and took a detour to Not sure how long this had been going on. I usually have my windows up and radio on. This day I had my windows down. I panicked and took a detour to Northside Honda. I was greeted and asked what brought me in. I explained. Svc Advisor, Mark looked at my car tires. He told me my brakes were rubbing metal to metal and my rotor might need replacing. He gave me an estimate of $900. Offered me a loaner as he felt it may be dangerous for men to drive the car. It was late in the day. Said they would begin work in the morning and that it should be ready by noon. I returned the next afternoon. Mark was happy to tell me the rotor was fine and the amount I owed was quite a bit less than the $900 he told me the day before! As a cautious female, Mark was very professional and straight forward with me. I did not buy my Honda from this dealership yet they treated me very fair. No delays or added expenses!! I highly recommend Mark and Northside Ford. More

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Service was fast even without an appointment. Tech was knowledgeable and friendly, not condescending or pushy. Price was high but fair for the amount of work and tech added some coupons I missed. Tech was knowledgeable and friendly, not condescending or pushy. Price was high but fair for the amount of work and tech added some coupons I missed. More

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Mark is very professional, always helpful and very knowledgeable. Always explain what's about the services we needs. knowledgeable. Always explain what's about the services we needs. More

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I came in on the last day of my complimentary service calls without an appointment. Mark helped me right away to get an oil change and tire rotation while I waited. The service team was super fast and wa calls without an appointment. Mark helped me right away to get an oil change and tire rotation while I waited. The service team was super fast and was surprised when Mark came to the nice waiting area to tell me everything was ready and there was no charge! As he escorted me to the car, he could see the effects of a recent muddy rain on the exterior and he stopped me. He got a guy to “run it thru the wash” and it looked super shiny for me! He didn’t have to do that extra. I would give him a 100 out of 10 if I could! More

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Mark work ethic is exceptional and very professional. He is knowledgeable and informative. Not only he takes care of you now but tells you about your next service. I will always ask for him. Great jo He is knowledgeable and informative. Not only he takes care of you now but tells you about your next service. I will always ask for him. Great job Mark More

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Great, friendly and professional customer service. My car was taken care of without an appointment in place, which I was very appreciative for this. My car was taken care of without an appointment in place, which I was very appreciative for this. More

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First time servicing with Mark, he is very nice guy he did do his best to satisfy my car needs with explanation and help I do recommend his service. Thank you Mark did do his best to satisfy my car needs with explanation and help I do recommend his service. Thank you Mark More

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As "car guy", there are only a handful of dealerships that I consider as above average. These folks have treated me exceptionally. that I consider as above average. These folks have treated me exceptionally. More

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