Mark Greenberg
Mark Greenberg at Nucar Toyota of Norwood

Mark Greenberg

Client Advisor

Nucar Toyota of Norwood

277 Providence Highway
Norwood, MA 02062

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18 Reviews
not yet
rated

18 Reviews

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Dealership Experience

6 yrs, 1 mo

Industry Experience

6 yrs, 1 mo

Languages Spoken

English English

18 Reviews of Mark Greenberg

December 03, 2022

Dealership Rating
Employee Rating

They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc More

by Eddie T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 03, 2022

Nucar Toyota of Norwood responded

Eddie, Thank you for taking the time to share your feedback with us. I would like to speak with you about your windshield and wiper replacement inquiry and your communication with our staff. When you have a moment, can you please email me your preferred contact information or reach out to me directly to discuss this further? Best, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

Dec 07, 2022

Eddie T. responded

Update 07Dec22: I responded to Jessica immediately on Friday since I was still up at 11pm and finally got an actual reply on Monday and I provided a time I was available to talk on Tuesday. As I expected, no call on the day nor the day after (today). So my opinion has not changed, this whole tactic of automated "communication" is laughable and it's not fooling anyone. I wonder how well they would like it if the shoe was on the other foot, a little empathy would go a long way instead of automated statements and communications. I don't think i'm being irrational or crazy by wanting to have a car where everything works, but maybe in Boch Toyota's eyes that's the definition of crazy.

Dec 16, 2022

Eddie T. responded

Update 16Dec22: I was able to finalize touch base with Jessica on the phone and spoke about the issues that I encountered. With her help, Boch Toyota took responsibility and replaced the windshield on Wednesday with the appropriate windshield. They provided me with a vehicle so I didn't have to wait at the dealership which was very much appreciated. Everything was completed to my satisfaction on Wednesday after they tested everything. I was able to verify that today with all the rain we had, the rain-sensing wipers worked flawlessly. Thanks to Jessica, Chris Gray and Johnny from sales for their work to correct the issue. I'm happy with the outcome and glad they listened to my feedback.

October 10, 2020

Dealership Rating
Employee Rating

This place is a caricature of all the negative aspects of car buying. I called ahead to look and made an appointment to look at an Avalon. They didn’t have it ready. They were rude, not helpful and were u More

by Matt1919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 12, 2020

Nucar Toyota of Norwood responded

Hello Matt1919, my name is Jessica, I am the customer relations manager at Boch Toyota. I'd like to speak with you further about your recent visit with our sales department. When you have a moment, my email is jcostello@boch.com. Thank you, I look forward to hearing from you. Jessica Costello Customer Relations Manager Boch Toyota

July 01, 2020

Dealership Rating
Employee Rating

These guys made the entire car buying process a breeze! This is my second truck in a row from here and I couldn’t be happier with the entire crew. From the second I walked in the front door, I was well tak More

by Sean
Recommend Dealer
Yes

Other Employees Tagged: Eric Yngve

June 24, 2020

Dealership Rating

Greater dealer! Helpful. Professional. Easy to work with He was personable and easy to talk to. Very happy with our new RAV4. Thanks for all your help! More

by New rav4
Recommend Dealer
Yes

June 19, 2020

Dealership Rating
Employee Rating

Great dealer i'm on my third toyota Rav 4 now , if i have to change my 2016 on i will take it here again .your hard work paid off. More

by DERONVILLE
Recommend Dealer
Yes

Other Employees Tagged: Rob Bardwell, Dennis Hoatson, Chase Calef , Majed Abdalla, Joe Baribeault, David Demosthene, John Dwyer, Amer Hajou, Hung Ly, Deronville Kenold

June 09, 2020

Dealership Rating
Employee Rating

I bought new rave 4 but I don’t like service i feel like they don’t have any interest to sell car no one say even thank u But they give me good price More

by JAYDIP GOHEL
Recommend Dealer
Yes

Other Employees Tagged: Yasir

June 08, 2020

Dealership Rating
Employee Rating

Awful experience. We asked for a quote on a car, they never gave it to us. When we went in for a scheduled appointment, the salesmen only gave us two word answers, and no insight to some of one questions More

by ESMITH910
Recommend Dealer
No

Other Employees Tagged: Gilbert Perea, Rob Bardwell, Dennis Hoatson , Majed Abdalla, John Dwyer, Amer Hajou, Hung Ly, Tyler Mason

May 15, 2020

Dealership Rating
Employee Rating

Great truck buying experience. I was in the market for a used Tacoma and Boch had a great inventory selection, the sales understood the product and ensured that I was happy. More

by Josephhir
Recommend Dealer
Yes

Other Employees Tagged: Eric Yngve , Monike Silva

May 21, 2020

Nucar Toyota of Norwood responded

Thank you Josephhir for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm pleased to hear that you had such a great visit with our sales team, I will be sure to pass along the message. If you need anything further, please feel free to reach out. Enjoy your new car, and we hope to see you here again for your first service appointment. Take care! Jessica Costello Customer Relations Manager Boch Toyota

May 06, 2020

Dealership Rating
Employee Rating

The entire team of sales, finance and service was courteous, knowledgeable and efficient. They also took the appropriate precautions to keep it safe and clean during the virus pandemic. More

by gregorywilliamross
Recommend Dealer
Yes

Other Employees Tagged: Kevin Gallagher

May 07, 2020

Nucar Toyota of Norwood responded

Thank you gregorywilliamross for your review! We appreciate you taking the time to share your experience with us at Boch Toyota. I'm so pleased to hear that you had such a great visit with our team, and more importantly felt safe during the process! Please feel free to reach out if you need anything further. We hope to see you here again, take care! Jessica Costello Customer Relations Manager Boch Toyota

April 29, 2020

Dealership Rating
Employee Rating

I bought my new Toyota from Boch last week. That will be my final Boch perchase ever. Sales personnel would not talk with me nor even stay seated with me. They said the car was ready to test drive and I got More

by Sentra1
Recommend Dealer
No
1

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