Mark Gray

WARNING******DO NOT USE THIS DEALERSHIP We tried to work with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but ther with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but there is 1 sunroof rattle that they never resolved to date. It reached the point that when the GM of Service, Jerry, saw us coming, he would attempt to avoid us. After the new vehicle warranty ended, we still had/have the same issue, a rattling 2022 Explorer. They knew the issue was unresolved during the warranty period and DID NOT CARE. After we responded to 1 or more of their How Did We Do follow-up emails with our story, they promised to fix any issues if we would remove our review. After agreeing to allow them this opportunity, they had our truck for another 2 weeks with no resolution, and we later found out that they had billed our extended warranty behind our back for this 5th attempt at resolving this issue. We fought the $1,200.00 that they billed for our extended warranty, and they refunded our money as they knew that someone was deceitful within their organization, and this was not our agreement. We lived up to our word, but today, our truck still has the same rattle, which is worse. We told them this, but they ignored this portion of the conversation as they only cared about getting our story/review removed. However, I am not done with this deceitful, incompetent business. I think that they think I will go away, but they don't know me and my tenacity. We paid for a new, nonrattling vehicle, and that is what we expected. BYW, the rep. Tyler has some type of hypo ego about being an ex. Police officer, and we are still unsure why he felt the need to share this information with us while checking our car in for the 3rd service attempt. Um, I wonder why he is now a Customer Service Rep.? Also, Mark appeared to have forgotten that he was customer service for us, the customer. He was the absolute worst rep. He had the personality of a toad frog. More

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Raed was so amazing! ! He was very accommodating, professional, and extremely nice!! He hand held us all the way through this car buying experience!! He is an expert at ! He was very accommodating, professional, and extremely nice!! He hand held us all the way through this car buying experience!! He is an expert at his job all the while being caring and understanding and very patient!! Thank you!! More

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Raed, he is very knowledgeable of the vehicles. We appreciate how he took care of our needs and eliminated our concerns. The day needed with a positive transaction due to our interaction!! We appreciate how he took care of our needs and eliminated our concerns. The day needed with a positive transaction due to our interaction!! More

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