Mark Fermanian

Having always owned Ford vehicles I have a high regard for the service organization at Gervais Ford. I recently purchased a 2024 Escape and am very happy. The whole process with Mark in Sales and Larry in for the service organization at Gervais Ford. I recently purchased a 2024 Escape and am very happy. The whole process with Mark in Sales and Larry in Finance made the process less intimidating and stress free. They took care of everything for me and they represent the dealership with professional expertise and great customer service. The Gervais family operates with high integrity and it is a pleasure to be a customer. More

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I recently had an exceptional experience buying a 2024 Ford Maverick at Gervais Ford in Ayer, Massachusetts. From initial contact to salesperson to finance department, everything was top notch. There was Ford Maverick at Gervais Ford in Ayer, Massachusetts. From initial contact to salesperson to finance department, everything was top notch. There was no pressure or pushiness, which was very appreciated. It was pleasant from start to finish. I highly recommend this dealership to anyone looking for a positive result in your searching and your purchasing. More

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Great sales people (never thought I'd say that), First time I've enjoyed buying a car. Mark actually listened to me. I've converted to Ford after being a Jeep guy for 30 + years. Still learning about time I've enjoyed buying a car. Mark actually listened to me. I've converted to Ford after being a Jeep guy for 30 + years. Still learning about the Bronco but enjoying the experience and the ride. My wife bought a used Escape here last year she really likes both the sales and the service. Her comments encouraged me to visit for the first time. I've bought and had vehicles serviced in the past and this dealership is on the top of the heap. More

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I have bought several trucks and cars from this dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid fo dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid for the liner and tailgate protector the cover was the cheapest cover made. it was apart when the truck was delivered. Put it back together it came apart. The salesman sent the installer to my home to repair. still an issue I had him take it off. texted the salesman on September 19. haven't heard a word about my being totally disgusted called Townsend Ford discovered that cover was under $200.00. the one I would have liked to get was $375.00 installed. no more comments......other than disappointed. I will have the better cover installed, More

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I've used the QuikLane service frequently, and always had a good experience. Courteous and quick - great service. Only been in for oil changes and tire rotations, but one time I came in shortly after closi a good experience. Courteous and quick - great service. Only been in for oil changes and tire rotations, but one time I came in shortly after closing. A technician working late answered the door and helped clean up some residue from that morning's service. Didn't have to, but willingly did. More

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Avoid salesperson/manager Mark Fermanian at all costs! Was unable to close a purchase with Mark and he got VERY aggressive and angry. Very uncomfortable experience, would suggest shopping elsewhere. Was unable to close a purchase with Mark and he got VERY aggressive and angry. Very uncomfortable experience, would suggest shopping elsewhere. More

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Great service, great team. Definitely look forward to buying and leasing my next Ford with Gervais. Definitely look forward to buying and leasing my next Ford with Gervais. More

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Great dealership and great service. Needed a truck for my son and after looking at dealerships in Northern NJ, I decided to reach out to Gervais Ford to see if they could ship me a automobile. John and t my son and after looking at dealerships in Northern NJ, I decided to reach out to Gervais Ford to see if they could ship me a automobile. John and team were extremely helpful with a Ford Ranger that was delivered over the weekend. Easy transaction and very helpful team, especially considering I never went to the dealership and live out of state. Thank You. More

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I can't say enough about Gervais Ford. One of the best buying experiences I have had. Other than the Ford Bronco roll-out by FoMoCo. but that had nothing to do with Gervais Ford. Everyone I dealt with the buying experiences I have had. Other than the Ford Bronco roll-out by FoMoCo. but that had nothing to do with Gervais Ford. Everyone I dealt with there at Gervais was friendly and very professional. No hidden costs or ADM's here. I will be recommending them to everyone who asks. Special thanks to John and Kevin. They where especially helpful through this hole Bronco ordering mess. I would also like to give a shout out to Mark who helped me with the delivery of my new Bronco. Thank you all at Gervais Ford. More

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Mark was great to deal with. Super helpful....able to answer all my questions. Thank you answer all my questions. Thank you More

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