Mark Concannon

Inattentive, curt, and not on the ball. Had to talk to both Toyota USA's and Holman Global's main corporate offices to finally receive the reimbursement he himself approved, after he sent i Had to talk to both Toyota USA's and Holman Global's main corporate offices to finally receive the reimbursement he himself approved, after he sent it to the wrong address and then went radio silent when I reached out to inform him of no delivery and to request a replacement. More

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Sales person was very good. I felt very uneasy after walking out of finance. Don’t feel we got a fair price for extended warranty even after a discount was offered. Felt like sh I felt very uneasy after walking out of finance. Don’t feel we got a fair price for extended warranty even after a discount was offered. Felt like should’ve haggled further to get a reasonable cost. Unhappy. More

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I wish I had read reviews before shopping from this dealersh Like many of their customers including me who purchased a new 2019 Rav4 Stock #KW003358 later to finds out, that the car they imported from Canada/ Like many of their customers including me who purchased a new 2019 Rav4 Stock #KW003358 later to finds out, that the car they imported from Canada/USA had way too many problems compares to Japan import which is available from other dealerships. Mine already had MID instrument panel not working after 2 weeks of purchase which they refused to fix without paying $2,690+tax. Like many had pointed out, Nancy Lynch is such an awful finance consultant. Her attitude so bad when wiring money over the phone, the bank staff on the other line declined her request and hung up on her. My family was verbal abuse by her during the signing process trying to rush us out and the worst part is... not only she overcharge $400 in documentation fees but also increase our interests rate from 5.99% APR to 6.6% APR right before signing in return costing us more. I spend this time writing this review knowing they'll try to remove it which I'll keep posting hoping future shoppers can learn from our mistakes and think twice before shopping from Holman. we'll spend more time filing complaints to Toyota corporate for them to investigate these unfair business practices and discrimination against us with a language barrier. We certainly made our mistakes. Hopefully, they won't do this to you and wish you the very best of luck in buying your new car. Thank You. More

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Overall positive experience I pulled into Holman Toyota on a rainy Friday afternoon when traffic was a nightmare so it was very difficult to do an in-depth road test. I am an old I pulled into Holman Toyota on a rainy Friday afternoon when traffic was a nightmare so it was very difficult to do an in-depth road test. I am an older gentleman so ergonomics are more important than gadgetry or even safety features. After taking the car home and driving it for a day I realized this seating would not work with my back. Holman Toyota was kind enough to say bring the car back as if the transaction never happened and they didn't have to do that. My compliments, and thank you Mark More

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