Mark Bultje

AVOID AT ALL COSTS! short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Ome short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Omeara Ford for simple repairs – the subwoofer rattled, and the CarPlay system would glitch out. My service agent was Paul, who, while nice, turned out to be completely incompetent, computer illiterate (needing help from other service agents for simple tasks), and simply unreliable. Multiple times, Paul told me my truck was fixed, but it never was. My warranty has since expired, and Paul suggested I call Ford for help. Ford called Omeara on my behalf, set up an appointment, and once again I was told "everything was taken care of" and that there would be no bill. Then Paul called me, informing me I owed $500 for work that should have been covered by Ford under warranty. It took me 6 weeks to argue my way out of that bill. After months of arguing with Paul, dozens of unanswered texts through Omeara Ford’s system, and over $1,000 wasted on rental cars while my truck sat in their parking lot for weeks without being worked on, I’m beyond frustrated. This has been the worst customer service experience of my life. One last note – when I went to see the Service Manager, Mark, another customer was trying to barge into his office with similar complaints, threatening the dealership for keeping their car parked in the lot for weeks without service. TL;DR: Speaker still rattles, CarPlay is still glitching, Paul is completely worthless, and so is the dealership manager Nathan. Save yourself the headache and avoid Omeara Ford at all costs! More

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Mark Bultje always provides great service for our vehicles. This time was no exception. Mark is very knowledgeable of our vehicles and understands us as customers. vehicles. This time was no exception. Mark is very knowledgeable of our vehicles and understands us as customers. More

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This dealership takes top honors in my book. They go out of their way to address my needs by alot.My Maverick was already being serviced before I handed my keys to Tony!Roger Condon, Manager has They go out of their way to address my needs by alot.My Maverick was already being serviced before I handed my keys to Tony!Roger Condon, Manager has always given me personalized attention and Barb followers up.All my recall needs were attended to and my vehicle has never been better.You have a customer for life! More

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A dealership is specifically defined by its staff. Namely sales and service staff. The staff I have worked with, Mark, Tony, Tom and most recently Eissa, have been excellent. I can’t say I’ve ever rea Namely sales and service staff. The staff I have worked with, Mark, Tony, Tom and most recently Eissa, have been excellent. I can’t say I’ve ever really met any management staff. Which is unfortunate. More

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Still disappointed that no one can figure out what is wrong with our explorer. Have taken it three times and still not fixed. Makes funny noises when shut off and front windows roll back down when you ro wrong with our explorer. Have taken it three times and still not fixed. Makes funny noises when shut off and front windows roll back down when you roll them up. More

by p-townsend1 Verified Customer Verified Customer

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Miranda and Mike were fantastic. Jay was the worst Service rep I ever dealt with. He never returned a call and my car was there for 5 days. Ridiculous Jay was the worst Service rep I ever dealt with. He never returned a call and my car was there for 5 days. Ridiculous More

by prbakes Verified Customer Verified Customer

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I bought tires last year and am completely satisfied with them. I also have the oil changed there them. I also have the oil changed there More

by HARMON4580 Verified Customer Verified Customer

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O’MEARA provides quality service on a timely basis. There is good communication between the customer and service representative. There is good communication between the customer and service representative. More

by lswagner806 Verified Customer Verified Customer

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I waited almost a month on parts . I have no complaints about the mechanical issue. They did well Never received a breakdown on what was done to repair it. I have no complaints about the mechanical issue. They did well Never received a breakdown on what was done to repair it. More

by kmelkerton Verified Customer Verified Customer

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Car was in the shop over a year because they couldn't get the parts we needed. Didn't seem to concerned that our car was there for over a year the parts we needed. Didn't seem to concerned that our car was there for over a year More

by munchietaco2 Verified Customer Verified Customer

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