Mark Bivins

Mark is THE best. I've been going to Berger for years and i trust him completely. I've been going to Berger for years and i trust him completely. More

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Mark is very organized and very thorough about our taking care of our vehicles. I would highly recommend working with Berger and especially Mark care of our vehicles. I would highly recommend working with Berger and especially Mark More

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I was less than impressed the quick lube customer service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next d service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next day I had 4 pending charges for the oil change I just paid cash for. These 4 charges made me over draw on my account. The extra charges were reversed but no extra payment or coms were given for the extra fees that the bank gave me. More

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Always have great customer Service from everyone that works with me when I need a new car or service on my vehicle. Thank you Berger Chevrolet. works with me when I need a new car or service on my vehicle. Thank you Berger Chevrolet. More

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Failed to diagnose and fix charging system problem I already answered one of these Berger surveys. Essentially, as I explained in more detail last time, they failed to do what was needed to re-flash t I already answered one of these Berger surveys. Essentially, as I explained in more detail last time, they failed to do what was needed to re-flash the two modules necessary to make the hybrid charging system. The result was the 12v battery did not charge and car died again about 10 miles after I left dealership. At that point I found somebody else, who charged me to do what Berger did, but figured out the problem, re-flashed the modules and fixed the problem. More

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Dire Straits I came to Berger Chevy in some pretty dire straits and they got me into a new car. They came through when I needed them the most. I will never forget I came to Berger Chevy in some pretty dire straits and they got me into a new car. They came through when I needed them the most. I will never forget that. Thank you again Duane W and Gail D. More

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Ambulance repairs Our ambulance had a ful filter gell up in extremely cold weather. We had to leave it a couple days to get thawed and new filters installed. We only we Our ambulance had a ful filter gell up in extremely cold weather. We had to leave it a couple days to get thawed and new filters installed. We only went about an hour down the road after service and it did it again. They didn’t get it completely thawed before returning it to us. More

by KWHITEHEAD0 Verified Customer Verified Customer

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Friendly, informative, thorough Mark Bivins at the GR service center was so kind and helpful I have already recommended him to a friend. I had a lot of work I needed done- Mark was s Mark Bivins at the GR service center was so kind and helpful I have already recommended him to a friend. I had a lot of work I needed done- Mark was so thorough on the diagnosis and explained it in a very clear way. I also needed new tires and mark explained all the options and was more concerned with my Driving experience than just making a sale. Thanks for all the help! More

by POWSNERH Verified Customer Verified Customer

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Always excellent As always, Mark Bivins was helpful, efficient and cordial. KEEP HIM! I wanted the car serviced and ready for winter, and that was done well -- as u As always, Mark Bivins was helpful, efficient and cordial. KEEP HIM! I wanted the car serviced and ready for winter, and that was done well -- as usual! We purchased the car we'd leased for three years, working with Beth Dykhouse, who is always knowledgeable, and has been very kind. Five stars to her! I have always been happy with Berger Chevrolet. Thank you! More

by BIMIJEDWATSON Verified Customer Verified Customer

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Fast and friendly Car was having a serious issue and they fixed it quickly and service staff wre all friendly.They went above the order and fixed a few minor things als Car was having a serious issue and they fixed it quickly and service staff wre all friendly.They went above the order and fixed a few minor things also More

by JURSO_99 Verified Customer Verified Customer

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