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Mark Baker

Overview Reviews (1467) Inventory (535)

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Mark Baker

Mark Baker | Page 112

Subaru Service Writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8

1,467 Reviews

Overview Reviews (1467) Inventory (535)

4.8

1,467 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1467 Reviews of Mark Baker

December 12, 2022

Dealership Rating

Employee Rating

Always thorough and professional regardless of which person I deal with. They also keep me updated during repairs... that's important! person I deal with. They also keep me updated during repairs... that's important! More

by PAPPYNBOOG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 12, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 09, 2022

Dealership Rating

Employee Rating

Friendly, courteous, welcoming, clean restrooms and lounge area, good on explanation of financing of car lounge area, good on explanation of financing of car More

by Sthomas16

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rick Burke

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Dec 12, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 09, 2022

Dealership Rating

Employee Rating

Service advisors won’t help with getting the vehicle fixed. Very disappointed with Subaru standards. fixed. Very disappointed with Subaru standards. More

by MELANIEPBOWLES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Dec 09, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Melanie. Our leaders have been notified of your feedback and will be contacting you directly to better your experience.

December 08, 2022

Dealership Rating

Employee Rating

The service crew was friendly and got the work done super quickly and within the time they quoted! quickly and within the time they quoted! More

by POPPOP91258

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 08, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 08, 2022

Dealership Rating

Employee Rating

You have great and considerate employees, unfortunately the wait time was much too long for us. the wait time was much too long for us. More

by SCICHOWSKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike White, Tracy Meador

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Dec 08, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Your honesty is appreciated and will help better your future experiences.

December 07, 2022

Dealership Rating

Employee Rating

The service team is always very nice and they do their best to get you in and out as quickly as possible. I have found them to be upfront and honest. They have a clean and comfortable waiting area if you best to get you in and out as quickly as possible. I have found them to be upfront and honest. They have a clean and comfortable waiting area if you choose not to use the shuttle service. More

by JONATHAN.CRAFT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 07, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 07, 2022

Dealership Rating

Employee Rating

Pleasant to have service there. Enjoy extras like beverages and car wash w/each visit. Top rate! thanks Enjoy extras like beverages and car wash w/each visit. Top rate! thanks More

by JEANLOUISEFL7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 07, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 06, 2022

Dealership Rating

Employee Rating

Service is always fast and courteous. All work is explained and any questions I have are always addresses promptly and with courtesy. All work is explained and any questions I have are always addresses promptly and with courtesy. More

by LET796

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back again!

December 06, 2022

Dealership Rating

Employee Rating

Always a pleasure to deal with, quick and prompt service. Easy to schedule appointments, best of all I never think they are steering me wrong.. Easy to schedule appointments, best of all I never think they are steering me wrong.. More

by LDFARRIS66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Ferguson, Horatio Doregos

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Dec 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 06, 2022

Dealership Rating

Employee Rating

Always up front and honest about everything. . I have never had a problem with them... . I have never had a problem with them... More

by REEREE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Ferguson, Mike White , Mark Straley, Brennon Viele, Harold Woody

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Dec 06, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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