Mark Armato
Mark Armato at Rock River Block Ford Kia
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Mark Armato

Service Manager

Rock River Block Ford Kia

224 N. Alpine Rd
Rockford, IL 61107

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14 Reviews
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14 Reviews

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14 Reviews of Mark Armato

November 22, 2019

Dealership Rating
Employee Rating

Mitch found us the perfect car for our daughter. Got it cleaned up, had a bit of maintenance that they aided with. RRF/Kia was on point for now our 3rd vehicle Purchased through them! Thank you all!! More

by KC9VAE
Recommend Dealer
Yes

Other Employees Tagged: Jason Brown, Mitch Edler, Justin Johnson , Lance Armstrong, Luke Nelson

June 06, 2018

Dealership Rating
Employee Rating

Was looking for a good lease deal & one stop service Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mitch Edler , Don Murray

November 27, 2017

Dealership Rating
Employee Rating

Sales person goes the extra mile with a smile Bernie Krowczyk is the best most patient sales person I've ever dealt with. Over the years I've purchased at least eight vehicles from Bernie. He is More

by A Ford Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bernie Krowczyk , Don Murray

November 14, 2017

Dealership Rating
Employee Rating

Super happy Bernie was kind and helpful. I bought my last car from them and will Probably buy my next from them too. Totally happy with my experience. More

by Stacy Heinrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bernie Krowczyk, Gregg Decman , Matthew Deering, Lindsay Ely

July 27, 2017

Dealership Rating
Employee Rating

Dont bother find another Ford dealer to care for your vehicle, not impressed. They do not go out of their way to be helpful, in fact would rather you buy a car o More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 08, 2017

Rock River Block Ford Kia responded

Hi Veronica. I don't know your last name and am unable to look up your records in our service department to review the details. I'm sorry you had a bad experience. We actually have a female technician in our service department and several of our service advisors are women, I can assure you that we certainly don't see women as stupid. We will definitely speak to Mark. In the meantime, please feel free to reach out to our service manager, Don Murray, at 815-229-0510. Kris

July 21, 2017

Dealership Rating
Employee Rating

Hot hot hot 95 degree weather and no air, not interested in assisting with 2014 Escape. Trying to get to a hospital in Maywood. No Help AT ALL! More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 27, 2017

Rock River Block Ford Kia responded

Veronica, we're sorry we were unable to assist when you came in. Unfortunately you only had 15 minutes to spare but it would have taken about an hour for us to determine what was wrong with your air conditioning. We would really appreciate a chance to take care of the issue with your vehicle! Please let us know when you have more time and we can set you up with an appointment.

July 12, 2017

Dealership Rating
Employee Rating

Great As usual when its time for a new vehicle we come here to Anderson Rock River. Walk in the door and instantly search out Bernie Krowczyk. We have now More

by lismar82
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bernie Krowczyk, Gregg Decman , Lindsay Ely

July 12, 2017

Dealership Rating
Employee Rating

5 Fords and counting We have bought 2 Mustangs and 3 other Fords over the years and this is the ONLY Ford dealership my Family would ever go to. From the professional and More

by Danette Maynard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bernie Krowczyk , Joshua Beitel

June 28, 2017

Dealership Rating
Employee Rating

Awesome Josh was great to work with. He helped me find what I was looking for and was very polite. I would recommend anyone to shop here just ask for Josh. More

by Jason1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Baeza, Joshua Beitel, Nick Benjamin, Steve Brown

May 23, 2017

Dealership Rating
Employee Rating

Bernie, My go-to Man Bernie has been my go-to salesman for years. I have purchased or leased many vehicles from him. He is very professional and goes out of his way to m More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bernie Krowczyk

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